Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
3,047 questions
Why can't I raise a support ticket anymore
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Chris Crowhurst
0
Reputation points
I have a developer support subscription with Microsoft. I probably use it about once/twice a year. Today I have spent the best part of two hours trying to log a support ticket for an issue I have with one of my logic apps. Despite my best efforts I am either redirected to this web site, or just shown some general troubleshooting suggestions.
I dont really want to go into detail about my issue on a public site, for security reasons, so how come I can't raise a ticket like I used too ?
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Vinod Pittala 330 Reputation points Microsoft Vendor2025-02-17T19:46:18.4366667+00:00 Hi Chris Crowhurst,
Welcome to Microsoft Q&A Forum, thank you for posting your query here!
We understand you have question about the Developer support plan and how to engage with Microsoft Support Engineers to receive answers to your technical questions.
Microsoft Q&A is our first party question and answer platform where enthusiasts, MVPs, and other community experts can engage. The developer support plan that you have ensures a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.
Apologize for any inconvenience this might have caused you. We completely understand your concern of being discrete about the issue details on public forum, we do have private message feature on Q&A, which you can leverage to interact with us for this first line of support to share
additional details, that said if we need to further troubleshoot, happy to interact with you 1:1 to solve your issue.To keep you aware Chris, I have included Azure Logic apps tag as well for your question.
Thankyou
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Vinod Pittala 330 Reputation points Microsoft Vendor
2025-02-17T19:48:11.5433333+00:00 Hi Chris Crowhurst,
I have started a private conversation with you on this thread, please feel free to share additional details on your issue. Looking forward to hearing from you and see how we can support you. -
Vinod Pittala 330 Reputation points Microsoft Vendor
2025-02-18T19:26:15.38+00:00 Hi Chris Crowhurst,
Please share your technical question over the private conservation. We are here to assist you in addressing your queries and provide a resolution.
Thank you
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