My azure communications phone number says Verification in process

Question

I added a phone number to my account, and it has been in verification in process for over a month. how long will it take to verify it and how do I get it activated?

Answer 1

Hi @Bryan
Please ensure that all required documentation for your region is completed, Different countries have different regulatory requirements for phone number verification.
https://learn.microsoft.com/en-us/azure/communication-services/concepts/numbers/sub-eligibility-number-capability
Ensure your subscription is active and in good standing, as verification processes can be affected by account status issues.
Different types of phone numbers (toll-free.) may have different verification timelines and requirements.
https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/toll-free-verification-guidelines
Please accept as "Yes" if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.

Answer 2

Hey mate,

A month?! Blimey, your phone number’s been on a longer holiday than I have! Azure Communication Services must be using carrier pigeons for verification because that’s taking the mickey.

Usually, it should take a few hours, maybe a day tops. If it’s been a month, something’s definitely gone sideways. I’d recommend raising a support ticket with Azure they’re the only ones who can poke the system and figure out why your number’s stuck in verification purgatory.

In the meantime, maybe try adding a different number? Or just send smoke signals it might be faster at this point. lol

Let me know how it goes, and good luck!

Cheers! Alex