Update ring for Windows 10 and Later

Question

I am writing to bring to your attention some issues we have been experiencing with the Windows Update Ring for Windows 10 and later. Over the last couple of weeks, we have encountered significant delays in our Windows device updates. Some devices are not updating and are stuck on older or third-to-last OS versions. This problem does not affect all our managed devices, but a few are experiencing these issues.

Your kind assistance and support in resolving this matter would be greatly appreciated.

Thank you in advance.

Answer 1

It sounds like you're experiencing issues with the Windows Update Ring for your managed devices. Here are some steps you can take to troubleshoot the update delays and problems:

1. Check Reporting and Telemetry: Ensure that reporting and telemetry are enabled for the affected devices. This can help Intune deliver necessary telemetry data.
2. Network Connection: Verify that the devices have an active network connection. If they are in airplane mode or have no service, they will not be able to receive updates.
3. Target Release Version: Check if the devices are not upgraded to a specific previous version due to a conflicting TargetReleaseVersion value set through Group Policy or other settings.
4. Windows Update Configuration: Ensure that Windows Update is configured to deliver feature and quality updates. You can check the registry settings for UpdateServiceUrl and DisableDualScan.
5. Co-management Status: If the devices are co-managed, confirm that the workload for Windows Updates is switched to Intune.
6. Conflicting Policies: Make sure there are no conflicting Windows Update for Business settings from another Update ring or a Settings Catalog policy.

If these steps do not resolve the issue, you may want to further investigate the specific devices that are not updating to identify any unique configurations or settings that might be causing the delays.

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References:

• Troubleshoot Update rings for Windows 10 and Windows 11 in Microsoft Intune
• Update rings for Windows 10 and later policy in Intune
• Manage Update rings

Answer 2

@Adnan Javed, Thanks for posting in Q&A. From your description, I notice some devices have issue to update the OS version to the latest. You can refer to the following link to troubleshoot.

https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-protection/troubleshoot-update-rings

As another method, to make the device with latest OS version, you can consider configuring the Feature update policy to select a latest OS version to upgrade.

https://learn.microsoft.com/en-us/mem/intune/protect/windows-10-feature-updates

Please try the above suggestion and if there's any update, feel free to let us know.

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Answer 3

@Crystal-MSFT We haven't taken this action; if we had, all the devices would be affected. The issue is that only a few devices are getting this and not updating automatically.