Copilot Not Retrieving All Uploaded Files

Question

Copilot Not Retrieving All Uploaded Files

Frico Simon Kefas 0

Five files were uploaded to Copilot, but only three files are being returned when attempting to retrieve data. What steps can be taken to resolve this issue?

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Nivedipa-MSFT 3,421 Reputation points Microsoft External Staff

2025-02-17T05:30:21.06+00:00
@Frico Simon Kefas - If you've uploaded five files to Copilot but are only able to retrieve three, there could be several causes for this discrepancy. Here's a step-by-step guide to troubleshoot and resolve the issue:

Steps to Resolve the Issue

Verify File Upload Status:

Ensure that all five files were successfully uploaded to Copilot. Check for any errors or warnings during the upload process that might indicate a failure.

Check File Permissions:

Verify that the files have the correct permissions set to allow access. Ensure that the user or service account attempting to retrieve the files has the necessary permissions to access all of them.

Review API Calls and Responses:

Examine the API calls used to retrieve the files. Ensure that the API request is correctly formulated and that there are no filters or parameters that might be limiting the number of files returned.

Check the API response for any error messages or status codes that could provide clues about why some files are missing.

Inspect File Metadata:

Ensure that the metadata for all uploaded files is correctly set. Inconsistent or missing metadata could cause some files not to be listed or retrieved.

Check for File Storage Limits:

Verify if there are any storage limits or quotas that might be affecting the number of files that can be retrieved at once. This could be a limitation imposed by Copilot or the underlying storage service.

Examine Logs and Error Messages:

Look at the logs and error messages generated during the upload and retrieval processes. These logs can provide detailed information about any issues that occurred.

Test with Different Scenarios:

Try uploading and retrieving a different set of files to see if the issue persists. This can help determine if the problem is specific to the current set of files or a more general issue.
Frico Simon Kefas 0 Reputation points

2025-02-17T05:39:47.1266667+00:00

@Nivedipa-MSFT Thank you for the suggestion, I will try it
Nivedipa-MSFT 3,421 Reputation points Microsoft External Staff

2025-02-25T06:02:25.96+00:00

@Frico Simon Kefas - Could you please confirm if above suggestions helped you in any way or are you still facing this issue?
Nivedipa-MSFT 3,421 Reputation points Microsoft External Staff

2025-03-01T19:07:55.23+00:00

@Frico Simon Kefas - Could you please confirm if above suggestions helped you in any way or are you still facing this issue?

Your answer

Nivedipa-MSFT 3,421 Reputation points Microsoft External Staff

2025-02-17T05:30:21.06+00:00

@Frico Simon Kefas - If you've uploaded five files to Copilot but are only able to retrieve three, there could be several causes for this discrepancy. Here's a step-by-step guide to troubleshoot and resolve the issue:

Steps to Resolve the Issue

Verify File Upload Status:

Ensure that all five files were successfully uploaded to Copilot. Check for any errors or warnings during the upload process that might indicate a failure.

Check File Permissions:

Verify that the files have the correct permissions set to allow access. Ensure that the user or service account attempting to retrieve the files has the necessary permissions to access all of them.

Review API Calls and Responses:

Examine the API calls used to retrieve the files. Ensure that the API request is correctly formulated and that there are no filters or parameters that might be limiting the number of files returned.

Check the API response for any error messages or status codes that could provide clues about why some files are missing.

Inspect File Metadata:

Ensure that the metadata for all uploaded files is correctly set. Inconsistent or missing metadata could cause some files not to be listed or retrieved.

Check for File Storage Limits:

Verify if there are any storage limits or quotas that might be affecting the number of files that can be retrieved at once. This could be a limitation imposed by Copilot or the underlying storage service.

Examine Logs and Error Messages:

Look at the logs and error messages generated during the upload and retrieval processes. These logs can provide detailed information about any issues that occurred.

Test with Different Scenarios:

Try uploading and retrieving a different set of files to see if the issue persists. This can help determine if the problem is specific to the current set of files or a more general issue.
Frico Simon Kefas 0 Reputation points

2025-02-17T05:39:47.1266667+00:00

@Nivedipa-MSFT Thank you for the suggestion, I will try it
Nivedipa-MSFT 3,421 Reputation points Microsoft External Staff

2025-02-25T06:02:25.96+00:00

@Frico Simon Kefas - Could you please confirm if above suggestions helped you in any way or are you still facing this issue?
Nivedipa-MSFT 3,421 Reputation points Microsoft External Staff

2025-03-01T19:07:55.23+00:00

@Frico Simon Kefas - Could you please confirm if above suggestions helped you in any way or are you still facing this issue?

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Copilot Not Retrieving All Uploaded Files

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