MDT Deployment Fails on Dell Latitude 7450 – Error 0xc0000098 (intcpmt.sys/BCD Issue)

Question

I'm experiencing an issue deploying Windows 10 via MDT on the Dell Latitude 7450. The deployment process completes successfully, but after the first reboot, the system encounters a blue screen with the following error:

Attempting Windows Recovery results in the same error code referencing the BCD.

Troubleshooting Steps Taken:

• Verified BIOS storage settings are configured for AHCI/NVMe.
• Confirmed MDT is injecting the necessary storage drivers.
• Tested with the latest Dell Driver Pack (0HR00-A04, as of 2/12)—issue persists.
• Downloaded the CAB file directly from the Dell support site and integrated it into MDT.
• Ensured the intcpmt.sys driver is present in MDT’s Out-of-Box Drivers, but it does not seem to be recognized during deployment.

Has anyone encountered similar issues with MDT deployments on the Latitude 7450? Any guidance or recommended solutions would be greatly appreciated.

Answer 1

Hi,

It sounds like you've already taken several important troubleshooting steps.

Here are a few additional suggestions that might help resolve the issue:

The error code 0xc0000098 often indicates a problem with the Boot Configuration Data (BCD). You can try rebuilding the BCD using the following commands in the Windows Recovery Environment (WinRE):

   bootrec /rebuildbcd
   bootrec /fixmbr
   bootrec /fixboot

This might help resolve any corruption in the BCD.

1. Review MDT Logs: Examine the MDT log files to identify any specific errors during the deployment process. The logs are typically located in C:\MININT\SMSOSD\OSDLOGS during deployment and %WINDIR%\TEMP\DeploymentLogs after deployment[1].
2. Update WinPE Drivers: Ensure that the WinPE boot image includes the necessary storage and network drivers. Sometimes, the default drivers might not be sufficient. You can import the latest WinPE driver packs from Dell into MDT.
3. Remove Conflicting Drivers: There might be a conflict with the intcpmt.sys driver. Try removing this driver from the Out-of-Box Drivers in MDT and see if the deployment proceeds without it. If the driver is essential, you can add it back later as a separate package.
4. Test with Different Driver Versions: Sometimes, specific driver versions can cause issues. You might want to test with different versions of the Intel Platform Monitoring Technology driver to see if a different version resolves the issue.
5. BIOS Update: Ensure that the BIOS is updated to the latest version available for the Dell Latitude 7450. Sometimes, BIOS updates can resolve compatibility issues with newer drivers and operating systems.

If these steps don't resolve the issue, you might want to reach out to Dell support for further assistance, as they might have more specific insights into the hardware and driver compatibility for the Latitude 7450.

Feel free to ask if you need more detailed instructions on any of these steps!

References

[1] Troubleshoot MDT - Configuration Manager | Microsoft Learn