I have an old Mac with old software 12.7.6. even though ı download office 16.88 which The old version application in the link you suggested does not fix the problem.

Question

in your reply to a similar complaint, you said

Then for Mac OS Monterey "12.7.6., you can download 16.88 compatible version of Office:

Office suite (with Teams) (with Teams)

Office suite (without Teams) (without Teams)

Please understand that our initial reply may not always immediately resolve the "

I tried the same things.

Moreover, I deleted and reinstalled Excel, and despite this, it gives a Mac update error and does not work any functions for days. Then why are you stalling us with wrong answers here? Why can't we get a proper solution despite paying high monthly fees? Excel constantly gives errors on Macs that are not version 16 and how can you not solve this for people who cannot afford a computer? You are putting us in a very difficult situation. Please fix the program in the link you provided and offer us a solution that will be solved at once! There are 180 complaints under the same title and the same program is suggested in all of them, although this suggestion of yours does not work..

Answer 1

Hi @eda atay

I understand your frustration with not being able to use the Office for Mac properly you paid for. As a consumer, it's completely reasonable to feel this way.

Microsoft requires Office for Mac to be installed on the latest three macOS versions for several reasons:

1. Closed Ecosystem: Apple's ecosystem is tightly integrated, with hardware and software working closely together. This means macOS doesn't support hardware as extensively as Windows does.
2. Hardware Limitations: Older Mac machine may not be able to install the latest version of macOS because the hardware requirements.
3. Support Policy: Apple supports the current operating system and the two previous ones. For example, Apple ended support for macOS 12 Monterey in 2024, and this version will no longer receive security updates in 2025.

To ensure the best experience with Office for Mac, Microsoft needs to guarantee the security, performance, and compatibility of Office with modern hardware and macOS, Microsoft keeps up with Apple's strategy for MacOS on Office for mac.

On Q&A forum, we want to help you and others who are experiencing similar issues. May not be successful for every user, we usually recommend trying this workaround: Install a previous version of Office for Mac for a try.

• Do you have Microsoft 365 subscription? If so, the version16.88 that you posted in thread is the last build to support macOS Monterey.
• Before re-install this version, please make sure the previous version of Office has been completely removed. If you have multiple drives on your computer, ensure no Office exists.
• We can get the installation package from: https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac#release-history-for-office-for-mac.
• After finishing installation, please turn off automatic updates immediately. Go to /Library/Application Support/Microsoft/MAU2.0 to delete the Microsoft AutoUpdate file.
• Sign in your licensed account to activate Office, then check this issue.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---