How do I get rid of an Intune service error when trying to open an Office Document from Dropbox?

Question

I can open Word documents that are residing on my phone, but when I try to open documents that are on Dropbox, I get the error shown in the picture. This has gone on for a long time. This is not a corporate phone, I am not on a managed plan.

Answer 1

@Intellectric Technologies Thanks for posting in our Q&A.

Based on my research, I find someone else has met the similar issue. Please refer to the following link:

https://www.dropboxforum.com/discussions/101001013/cant-apply-organization-policies-/529389

Note: Non-Microsoft link, just for the reference.

So, it is suggested to try to reset Microsoft Office Apps and then check if it works.

Hope it will help.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.