Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
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Stuck with "We tried to verify your Partner Center profile MpnId xxxxxx information but were unable to do so"
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PV Solutions
0
Reputation points
Hello,
We have been trying to complete the verification process for over three months, but we have faced constant challenges and delays. Recently, I received an email confirming that our Partner Center profile (MPN ID: XXXXXX) was successfully verified, minutes after receiving We tried to verify your Partner Center profile MpnId xxxxxx information but were unable to do so, but, when I check the Legal Info section in the Partner Center, it still shows as rejected.
We need urgent assistance in clarifying the situation and resolving this inconsistency so that we can proceed with our activities as a partner.
Could someone from the Partner Verification Team or Support Team please assist us in resolving this issue?
{count} votes
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Junjie Zhu - MSFT 20,111 Reputation points Microsoft Vendor2025-01-31T03:02:12.63+00:00 Hello @PV Solutions ,
Welcome to Microsoft Q&A!
please open a free support ticket here: Contact Us. Select Developer, Student and Startup Programs -> Windows Developer Center-> Account Management in the support page.
You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
Thank you.
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