I can't log in to Microsoft Partner Center

Question

I can't log in to Microsoft Partner Center using my work account because this account has been deleted by Microsoft. Unfortunately, only this account is an administrator in Partner Center.

What can I do?

Answer 1

Hi Marek,

Thanks for reaching out to Microsoft Q&A.

Please check if you can restore the account as per below steps:

When you delete a user account for a customer, the account is set to the status of Inactive for 30 days. During this time, you can restore the account.

Appropriate GDAP roles: Directory Writer | User Admin

To restore a deleted user account, use the following steps:

1. Sign in to Partner Center and select Customers.
2. Select the customers to be restored from the Customer list.
3. In the customer menu, select Users and licenses.
4. Restore the user:
   • Pilot users: Select Restore from the top of the page, then select the user to restore, then select Restore. (If there are no users that can be restored, the Restore option is greyed out.)
   • All other users: Select Users and licenses, then select Deleted users (#), where # is the number of users you've selected to restore.
   The user accounts reappear in the Users and licenses page.

If above steps are not helpful, then please create a support ticket here - https://partner.microsoft.com/en-us/support?stage=3&topicid=6b52f3cf-3b36-df07-f75b-27aa68bf8a01

Reference Link: https://learn.microsoft.com/en-us/partner-center/account-settings/unable-to-sign-in

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