Azure Lab Services Portal Icons

Taylor, Kevin J 5

Hello,

I have multiple employees using a variety of browsers connecting to our Lab Services Portal. We all are experiencing the same issue, including myself. Icons are missing on the portal. Clearing cache and going into Private mode fails to fix this. We actually have multiple Lab Services, and they are doing the same thing. To eliminate, any company relates security services (e.g., anti-virus, etc.) I also used a personal computer and see the same issue. I went to the Azure health page and do not see any issues for Lab Services.

Kevin

Akshay kumar Mandha 2,435 Reputation points Microsoft Vendor

2025-01-28T20:50:58.52+00:00

Hi Taylor, Kevin J,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here
Can you please provide more details about which specific icons are missing on the Lab Services Portal? For example, are the virtual machine (VM) icons, navigation icons, or any other particular icons not appearing correctly if it is possible, you can paste the screenshot for better understanding to sort out the issue have check diagnostic logs related to this to find the issue
Please let me know tag me in comment
Taylor, Kevin J 5 Reputation points

2025-01-28T21:07:38.9733333+00:00

Above image of My Virtual Machines - Feedback and Help icons. I see boxes on all "cards" as seen below.
Taylor, Kevin J 5 Reputation points

2025-01-28T21:11:31.55+00:00

My Virtual Machines, Feedback and Help icons as seen in portal (above image).

Boxes are seen in the "cards" as seen in below image.
Taylor, Kevin J 5 Reputation points

2025-01-29T21:34:29.99+00:00

The functionality of Lab Services is working, and I did ask the stakeholder if this is a showstopper. He said it was not, but did make the following comment: "But we are using it with customers and without icons, it looks somehow unprofessional and it’s missing guidance."
Taylor, Kevin J 5 Reputation points

2025-01-29T21:56:27.6733333+00:00

repeat
Akshay kumar Mandha 2,435 Reputation points Microsoft Vendor

2025-01-30T20:35:50.7666667+00:00

Hi Taylor, Kevin J,
I understand your concern, what you are facing the issue
As you already mentioned that you have checked that personal computer once can you check any extension interference from all browsers try to check browsers are updated
Taylor, Kevin J 5 Reputation points

2025-01-30T20:55:13.4266667+00:00

Unfortunately, I don't have the time to check hundreds of employees who see the same thing. I'm in the process of reaching out to Microsoft. I will reference your suggestions when I speak to them. Thanks for your attempt to fix this!
Hester, Declan 0 Reputation points

2025-01-31T03:07:29.5+00:00

Hi, I am dropping a message to add that my organisation is also experiencing this issue. The issue presents on organisation-managed assets and personal assets.

It affects all users who can access Azure Labs.

It presents in Edge with no extensions enabled (managed and personal asserts) and in Firefox (managed and personal assets, both with extensions and without), Chrome, and Opera. All browsers were up to date.
Akshay kumar Mandha 2,435 Reputation points Microsoft Vendor

2025-01-31T22:50:45.88+00:00

Hi Taylor, Kevin J,
Thank you for the update! I understand that time is tight, and I appreciate you reaching out to Microsoft for further support. If you happen to try anything in the meantime, please feel free to share your updates here so that other community members can benefit from your experience and the suggestions provided by the Microsoft team. Also, if you have any other queries or need further information, don’t hesitate to reach out, I'm happy to assist!

1 answer

Akshay kumar Mandha 2,435 Reputation points Microsoft Vendor

2025-01-29T21:22:17.8566667+00:00

Hi Taylor, Kevin J,
Thank you for providing the screenshot. It seems the only issue you're facing is the missing icon remaining all things working fine or any another issue you're facing please confirm.?

In addition to the missing icon, if you face any other issues, refer to the listed document for specific troubleshooting steps
Troubleshoot accessing lab VMs in Azure Lab Services
Troubleshoot lab creation in Azure Lab Services
Troubleshoot connectivity issues with Azure Lab Services
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Azure Lab Services Portal Icons

1 answer

Your answer