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Issue with MS authenticator on mobile

N Wakchaure, Jagdish 175 Reputation points
2025-01-21T15:19:51.8+00:00

Hello Team,

Please help me with the my Authenticator issue. I bought new mobile , and on my earlier my authenticator was working perfectly , i was having multiple company account for which i used to get the notification. however after installing everything on new mobile Authenticator , company portal , outlook , teams etc. all looks good. however when i tried to access the portal.azure.com i getting asked to put number on mobile or approve the request , so sometime i am not even getting the notification on mobile . could you please help what could be cause for this. i tried to configure the sign in method on portal https://mysignins.microsoft.com/security-info multiple times but the issue still persist.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,872 questions
Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
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  1. Pavel yannara Mirochnitchenko 12,701 Reputation points MVP
    2025-01-29T06:22:10.0333333+00:00

    It sounds you need to contact with the Azure tenant administrator. This is something a user cannot solve themselves.

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