Hi Brenda Suárez Ramírez,
Thank you for contacting us from the Microsoft Q&A forum.
To address the issue, please contact our support team using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
When speaking with the tech router or customer service representative, explain your issue to them. They will create a support ticket and escalate the case to the Azure Subscription/Account Review team.
Please don't forget to "Accept answer" and close this thread.