user cant access his email

IniobongNkanga-8038 951 Reputation points
2025-01-17T16:46:35.7366667+00:00

Hello

Please i need your help on this issue.

One of my user cant access his email

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  1. Xintao Qiao-MSFT 6,590 Reputation points Microsoft External Staff
    2025-01-20T02:00:39.36+00:00

    Hi, @IniobongNkanga-8038

    Can you provide more information so I can troubleshoot?

    1.Are there any error messages or error screenshots?

    2.Is the issue happening on the client side? Is it possible to access emails normally on the web?

    3.What exactly do you mean by inaccessible email? Can't log in, or mail is missing, or something else?

    Any useful information will move things forward.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".


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