azure subscription 1 and free trial both are same?

Question

I recently created an Azure Free Account, but I noticed that I did not receive the free trial credits (typically $200) associated with the Azure Free Trial. Instead, I seem to have received Azure Subscription 1 without the expected credits.

Could you kindly clarify the following:

• Why am I not seeing the free credits in my account?
• Is there any issue with my subscription setup or eligibility?
• How can I activate or obtain the free trial credits for my account?

My subscription details are as follows:

• Subscription ID:38a98c8f-2a15-4fa7-b7d9-cab9c38d9d91
• Account Email: anukumbar14@gmail.com

I would appreciate your assistance in resolving this matter and ensuring that I receive the benefits of the Azure Free Trial.

Answer 1

Hi Anusha Kumbar,
Thank you for contacting us from the Microsoft Q&A forum.

To address the issue, please contact our support team using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

When speaking with the tech router or customer service representative, explain your issue to them. They will create a support ticket and escalate the case to the Azure Subscription/Account Review team.

Please don't forget to "Accept answer" and close this thread.