Hello, I'm experiencing inconsistent vector store processing behaviour with Azure OpenAI integration. Files are getting stuck in a "In progress" state with the following characteristics: Vector store files remain in "In progress" status for extended periods of time Some files never complete processing or get completed with status "Failed" Issue occurs randomly regardless of document size Same file types process successfully in some attempts but fail in others (files uploaded are pdf/doc(x)) It doesn't really matter if I upload & create vector store through Azure AI Foundry or via API, it's all the same. My question is did I hit some quota limit that I'm not aware of? I couldn't find anything quota related to the vector stores API and files are well within limits required for it's processing (size, document type, etc.). Regards

Azure OpenAI, vector stores stuck processing files

Srdjan Brkic 0

Hello,

I'm experiencing inconsistent vector store processing behaviour with Azure OpenAI integration. Files are getting stuck in a "In progress" state with the following characteristics:

Vector store files remain in "In progress" status for extended periods of time
Some files never complete processing or get completed with status "Failed"
Issue occurs randomly regardless of document size
Same file types process successfully in some attempts but fail in others (files uploaded are pdf/doc(x))

It doesn't really matter if I upload & create vector store through Azure AI Foundry or via API, it's all the same.

My question is did I hit some quota limit that I'm not aware of? I couldn't find anything quota related to the vector stores API and files are well within limits required for it's processing (size, document type, etc.).

Regards

Wen 0 Reputation points

2025-01-17T12:26:10.5966667+00:00

Same issue here.
Using attachments to an assistant thread, which creates a vector_store automatically.
I get the fileid back, file is seen asn "completed" when looking at the data files. But the exact same file with the same fileid within the vector store remains in the state "in progress" for ever, along with the store then getting stuck "in progress".

Already tried removing the file from the store and attaching back but it did not help (and sometimes even the delete of the file from the store fails).

Also was thinking about quotas or so because the issue occured only for a day or two, since I'm using the attachment feature a bit more (but far from an extensive use though).

Thanks
AMOUALIAN Hesam 5 Reputation points

2025-01-17T14:51:11.6166667+00:00

Same issue in Sweden Central
It seems other regions work fine!

Hope we get an answer on this asap

Thanks
Srdjan Brkic 0 Reputation points

2025-01-17T15:11:53.6733333+00:00

We are on Sweden central too.
Wen 0 Reputation points

2025-01-17T15:19:48.1166667+00:00

Sweden central too indeed, haven't tried another region though.

What frightens me is the lack of info and workaround. I'm about to go in production and heavily rely on the assistant file_search feature but if it is that unreliable I'm wondering whether I should prepare a plan B...

Thanks all for the update

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