I can't instal office 365 even with an E2 licence

Question

I have an Office 365 E2 licence but I cannot instal Office on my new desktop. for every activation prompt I get a window saying this account does not have a licence, but it does! I am admin for my accounts and I can see all the licences assigned, but yet cannot instal Office. what is going wrong?

Answer 1

Hi,

How many licenses have been assigned?

Ensure that the license is correctly assigned to your account. You can do this by logging into the Office 365 admin center and verifying the license status under the "Account" and "Subscription" tabs.

Verify that your subscription is active and hasn't expired. You can check this in the Office 365 admin center.

Ensure that your network connection is stable and that your firewall or proxy settings aren't blocking the activation process.

I also suggest you refer to this article and follow steps to troubleshoot the problem:

https://learn.microsoft.com/en-us/office/troubleshoot/activation/account-or-subscription-errors

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