Hi , We have built and published an App on Microsoft Teams. This application is a reactjs based one but mounted on Sharepoint. We are able to access this application through web browser. We are able to access this application through Teams on Desktops,

Question

Hi ,

We have built and published an App on Microsoft Teams. This application is a reactjs based one but mounted on Sharepoint. We are able to access this application through web browser. We are able to access this application through Teams on Desktops, Laptops & IOS phones. But only when trying to access this APP through Teams in Android phones this app doesnt load. It loads the landing UI page but fails to get the AD details which in turn fails to load the application.

Kindly suggest a fix for this.

Answer 1

Hi @Harish Balasubramanian

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Teams Development which is not in our support scope. To better help you solve your problem, I will add the Teams Development tag to your post. Thanks for your understanding and patience!

The program you published in Teams only fails to load on Android phones. It is recommended that you try the following methods to troubleshoot, for reference only:

1. Check app permissions: Make sure the Microsoft Teams app has permission to access necessary data. You can check and adjust app permissions in Android settings.
2. Clear cache and data: Try clearing the cache and data of the Teams app. This can be done through app management in Android settings.
3. Update the app: Make sure your Microsoft Teams app is the latest version.
4. Check the Manifest file: Make sure your app's Manifest file is configured correctly, especially the Android-related parts. Some configurations may affect the performance of the app on Android devices.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---