VPN Client fails to connect

Van Gorp, Chris 0

Installed VPN Client on Template, thus clients fails to connect, I saw in previous posts where you can submit a support ticket to Azure to fix on the back end but that requires paid support plan now. Anyone know how to fix without paying for a support plan?

Sai Prasanna Sinde 3,330 Reputation points Microsoft Vendor

2025-01-10T20:32:25.3633333+00:00
Hi @Van Gorp, Chris,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Could you confirm whether the VPN client you installed is related to Azure or a third-party VPN?

If it is an Azure VPN, please specify your requirements and the error you are encountering.

Providing an error screenshot would help us understand the issue better.

Thanks,
Sai.
Van Gorp, Chris 0 Reputation points

2025-01-11T22:30:57.9433333+00:00

Third-party VPN client (Paloalto Global Protect) ipsec

Labplan was created a year or more ago, just update the template each semester with updates and just installed the vpn client.

VPN is not new it has been working fine elsewhere for several years. First time attempting to use in Azure.

GlobalProtectLogs.zip.log Really a .zip contains lots of log troubleshooting log files from globalprotect troubleshooting tool inside client.

Screenshot 2025-01-11 at 5.13.22 PM.png

@Sai Prasanna Sinde
Van Gorp, Chris 0 Reputation points

2025-01-11T22:33:04.1166667+00:00

https://techcommunity.microsoft.com/discussions/azurelabservices/vpn-within-the-azure-lab-fails-to-connect/3761231 Article says to open support case, "for existing labs we still need manual intervention."
Van Gorp, Chris 0 Reputation points

2025-01-13T14:39:37.69+00:00

Another possible solution,

https://techcommunity.microsoft.com/discussions/azurelabservices/vpn-within-the-azure-lab-fails-to-connect/3761231

Additional context: After upcoming few weeks, this should be taken care automatically. (no manual support case or/and setup needed from anyone) for new labs, for existing labs we still need manual intervention. If you are using advanced networking, you could do by yourself with below instructions. If you face any issue please open a support case as mentioned above, thank you.

We are not currently setup for advanced networking.
Van Gorp, Chris 0 Reputation points

2025-01-15T16:59:25.1466667+00:00

Classes are being impacted, so this is becoming a higher priority issue, can someone help?
Van Gorp, Chris 0 Reputation points

2025-01-15T17:00:51.4833333+00:00

Classes are being impacted and this is becoming a higher priority issue every day. Can someone help?

1 answer

Sai Prasanna Sinde 3,330 Reputation points Microsoft Vendor

2025-01-15T19:04:01.4766667+00:00

Hi @Van Gorp, Chris,

Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

To troubleshoot further, we will need a specialized 1:1 session, where a support engineer can help you with your issue. If you have a support plan you may file a support ticket, else please do let us know, we will try and help you get a one-time free technical support. Please check your private messages for further steps.

P.S: We will be able to provide you one-time support if and only if your subscription is not managed by a CSP.

If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

Thanks,
Sai.
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VPN Client fails to connect

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