Hello @Sarah Mohd Nor ,
Thank you for reaching out Microsoft Q&A.
I understand you received verbal confirmation from Cisco Product Team that it is indeed a one-way communication from Cisco side. Which means Cisco will not be able to modify anything on the Microsoft end. However, the customer is asking if there's any proof from Microsoft which will support this statement.
Cisco will not be able to modify and configure on the Microsoft (Microsoft Entra ID) end, and similarly, Microsoft (Microsoft Entra ID) cannot modify the configurations on Cisco's side. Only Cisco can make configuration changes to their application, and similarly, only Microsoft Entra ID can make configuration changes on its side. This is because Microsoft (Microsoft Entra ID) acts as the Identity Provider (IdP) for authentication and authorization to Cisco. While there is no official documentation explicitly proving that Cisco will not be able to modify anything on the Microsoft end.
You can refer to the below documentation for the actual flow and configuration details.
for additional information follow: https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/add-application-portal-setup-sso
https://learn.microsoft.com/en-us/entra/identity-platform/single-sign-on-saml-protocol
Hope this helps. Do let us know if you any further queries.
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Best Regards,
Goutam Pratti.