We’re unable to validate your phone number

Question

We’re unable to validate your phone number

Azamat Sultanov 40

I want to create a subscription on the Azure Portal but I can't verify my phone number.

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Trying to validate the phone number using Uzbekistan country code 998.

Pradeep Rao 0 Reputation points

2025-01-07T08:06:33.5566667+00:00
It sounds frustrating to encounter issues while trying to validate your phone number on the Azure Portal. Here are some steps you can try to resolve this issue:

Verify the SMS Code: Ensure that the SMS verification code is entered correctly and has not expired.

Check Phone Number Format: Make sure your phone number is formatted correctly, including the country code (+998 for Uzbekistan).

Try a Different Number: If possible, try using a different phone number to see if the issue persists.

Clear Browser Cache: Clear your browser's cache and cookies, then retry the signup process.

Check Azure Status: Visit the Azure status page to see if there are any ongoing issues that might be affecting phone number validation.

If these steps don't resolve the issue, you can contact Azure support for more targeted assistance. You can create a support request by selecting "Subscription Management" as the issue type. For more information, see the Azure support FAQ.

I hope this helps! If you have any other questions or need further assistance, feel free to ask.
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Pradeep Rao 0 Reputation points

2025-01-07T08:06:33.5566667+00:00

It sounds frustrating to encounter issues while trying to validate your phone number on the Azure Portal. Here are some steps you can try to resolve this issue:

Verify the SMS Code: Ensure that the SMS verification code is entered correctly and has not expired.

Check Phone Number Format: Make sure your phone number is formatted correctly, including the country code (+998 for Uzbekistan).

Try a Different Number: If possible, try using a different phone number to see if the issue persists.

Clear Browser Cache: Clear your browser's cache and cookies, then retry the signup process.

Check Azure Status: Visit the Azure status page to see if there are any ongoing issues that might be affecting phone number validation.

If these steps don't resolve the issue, you can contact Azure support for more targeted assistance. You can create a support request by selecting "Subscription Management" as the issue type. For more information, see the Azure support FAQ.

I hope this helps! If you have any other questions or need further assistance, feel free to ask.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

@Azamat Sultanov Thank you for reaching out to us.

To address the issue, please contact our support team using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

When speaking with the tech router or customer service representative, inform them during sign-up that you are unable to validate your phone number. They will then create a support ticket and escalate the case to the Azure Subscription/Account Review team.

Once your case is routed to the appropriate team, a support engineer will reach out to assist you further.

Ensure that the correct phone number and email address are provided when creating the support ticket to facilitate communication.

Once the case number is created, share it here for reference so that I can track this internally.

Answer 2

Shradha R 10

I was able to resolve this issue by signing uo through mobile device

Rohan Chatrath 0 Reputation points

2025-01-19T08:08:11.0566667+00:00

How did you sign up from mobile since you cannot create an azure free portal from mobile
Chris Charalampidis 0 Reputation points

2025-01-22T18:29:50.3466667+00:00

Thank you, I tried multiple web browsers for the same issue, but signing up through mobile phone browser worked. WTF Microsoft

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We’re unable to validate your phone number

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