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Hello,
We facing a problem with RemoteRoomMailbox. Room have working perfectly fine for over a year. Without any reason room stopped autoprocessing. I tired to turn off auto processing for few hourse and re-run it. Sadly without any result. Rest of RoomMailbox works as always. Any ideas what could gone wrong?
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Hi,@Checior200
Thanks for posting your question in the Microsoft Q&A forum.
Based on your description, it sounds like the auto-processing feature for your RemoteRoomMailbox is not working as expected.
You can do this using the Exchange Management Shell (EMS) by running the command:
Get-CalendarProcessing -Identity "RoomMailboxName" | fl
where "RoomMailboxName" is the name of your room mailbox. Make sure that AutomateProcessing is set to AutoAccept.
I still have a couple of questions I need to confirm:
1.Is there only one RemoteRoomMailbox that is having problems?
2.Has there been an error message?
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I can confirm that autoprocessing is set to: AutoAccept
1.Is there only one RemoteRoomMailbox that is having problems?
We utilize more than 50 RoomMailboxes, in that time two have problem.
1st does not respond.
2nd resp with 10-30min delay.
Rest of mailboxes works great.
2.Has there been an error message?
There is no error message, invitation goes into inbox folder, then no processing and respond. What is interesting, when I use msgraph to get calendar events, there is those meeting, but in GUI Outlook/OWA there is no any meeting.
Also checked mailtrace, no respond from mailbox.
Yes, I can confirm that AutomateProcessing is set to AutoAccept.
1.Is there only one RemoteRoomMailbox that is having problems?
We utilize over 50 RoomMailboxes, we have a problem with 2 of them.
1st does not reply with accept/denny
2nd reply with 10-30min delay.
2.Has there been an error message?
No, there is no any message. I need to admit, that I checked mailtrace. Invitation is in inbox folder of roommailbox, but there is no answer. I checked with GraphApi calendar, surprisly there is a meeting there. But in GUI from outlook/OWA there is not any meeting.
Hi，@Checior200
I'm glad to hear from you.
Based on your current situation, it is recommended that you recreate a RemoteRoomMailbox and check if you have the same problem.
Hello @Bruce Jing-MSFT , could you provide any documentation about recreating RoomMailbox. Sadly there is few meetings already, i would not like to lose it all.
Hi，@Checior200
I'm glad to hear from you.
To create a remote meeting room mailbox you can refer to this link:https://learn.microsoft.com/en-us/powershell/module/exchange/new-remotemailbox?view=exchange-ps
@Bruce Jing-MSFT Creating new one perhabs its some kind of solution. But how to transfer meetings from old to new one, and leave same emailaddress?
Hi@Checior200
Based on your request, here are my suggestions.
If you want to keep your old conference room mailbox, you will need to change the address of your old meeting room mailbox first in order to apply the original address to the new meeting room.
What do you want to migrate? If you want to migrate the calendar, you can refer to the following method.
You could grant the full access permission of these two room mailboxes to a user mailbox. Then add these mailboxes to Outlook client, next right-click the calendar folder of the user mailbox to Copy calendar and select room mailbox's calendar folder to be the destination folder.
@Bruce Jing-MSFT I found that same situation occured today. It was fixed somehow by editing something directly in OWA (added full permission and open another mailbox in OWA, then something changed there)
Do you know any settings there to check?
I'm sorry, I don't understand what you mean, can you re-describe it? Did you recreate the conference room mailbox?
@Bruce Jing-MSFT No, new case occured 2 days ago in newly created remoteroommailbox. After provisioned room, it does not even start processing. Invitations was in inbox of room, but not processed. I checked all settings like allbookinpolicy, autoprocessing etc. without success. My teammate log on to roommailbox from outlook.office.com and did something there to run it, sadly cannot figured out what.