windows 11 pro 24h2 version can not use AD account

Question

1 I joined the AD domain on my windows 11pro version 24h2 computer, but I can't join the administrator user to the local administrators group on the administrator computer. Every time I enter my password it prompts me with the wrong username password, but I can 100% confirm that I entered the right password.

2 Currently accessing shared resources in the AD domain prompts for a domain username and password, and after entering the username and password it prompts access denied.

All of the above works fine for me on another windows 11pro 23H2 computer.

Answer 1

Hello,

Please check the following items first:

Make sure your computer is properly connected to the corporate network and has access to the AD domain controller.

On the AD domain controller, check whether your account is locked, disabled, or expired.

If you are unable to add a domain administrator account to your local administrator group, make sure you are logged in as a domain administrator.

Check the permission Settings of the shared folder. Check whether any domain policies or security group policies restrict access.

If the above steps do not resolve the problem, you may consider removing your computer from the AD domain and rejoining it.

Before rejoining, make sure your computer has all the necessary updates and patches installed and that the correct network Settings are configured.

To help other customers who may be facing the same issue, please don't forget to vote if the reply is helpful.

Best Regards

Zunhui