I need invoice clarification

Question

I need help explaining an invoice and why we have a credit and a canceled subscription

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Answer 1

Hi Leszek Jaczewski,

Thank you for reaching out to us on the Microsoft Q&A platform. 
When you register for a Microsoft 365 free trial, you typically won’t incur any charges unless you opt to continue with a paid subscription once the trial period concludes. If you decided to cancel your subscription while still within the trial, you should not see any charges on your account.

If your invoice shows a credit, it may be due to several factors:

Possible Reasons for Credit on Your Invoice:

• Cancellation of Subscription: If you canceled your Microsoft 365 subscription during the free trial, any charges that would have been applied after the trial period would be reversed, leading to a credit on your account.
• Prorated Adjustments: If you modified your subscription, such as adding or removing licenses prior to cancellation, the invoice could reflect prorated credits for any unused service days.

Refund Requests: If you sought a refund for any erroneous charges, this would also appear as a credit on your invoice.

How to Understand Your Invoice:

• Billing Overview: The first part of your invoice provides a summary of the total amount due, including any credits or adjustments.
• Detailed Breakdown: The following section details the specific charges, including new charges, previous amounts, and any credits applied during the billing cycle.
• Service Period Information: Your invoice will indicate the specific period for which you are being billed, along with any changes made during that time.When you register for a Microsoft 365 free trial, you typically won’t incur any charges unless you opt to continue with a paid subscription once the trial period concludes. If you decided to cancel your subscription while still within the trial, you should not see any charges on your account. If your invoice shows a credit, it may be due to several factors: Possible Reasons for Credit on Your Invoice:
  • Cancellation of Subscription: If you canceled your Microsoft 365 subscription during the free trial, any charges that would have been applied after the trial period would be reversed, leading to a credit on your account.
  • Prorated Adjustments: If you modified your subscription—such as adding or removing licenses—prior to cancellation, the invoice could reflect prorated credits for any unused service days.
  • Refund Requests: If you sought a refund for any erroneous charges, this would also appear as a credit on your invoice.
  How to Understand Your Invoice:
  • Billing Overview: The first part of your invoice provides a summary of the total amount due, including any credits or adjustments.
  • Detailed Breakdown: The following section details the specific charges, including new charges, previous amounts, and any credits applied during the billing cycle.
  • Service Period Information: Your invoice will indicate the specific period for which you are being billed, along with any changes made during that time.

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