2024 and still receiving 2016345612(Syncml(500)

Question

had a user reinstall win 11 on a laptop with a new m2 drive 2 tb storage installed. we only use windows defender and with rea-time protection, our other devices ran through intune did not experiance these problems, this laptop seems to be a problem child as i didt even have a issue till i went to check compliance.

Answer 1

Hello Adam

It sounds like the laptop with the new m2 drive and Windows 11 reinstall is experiencing some issues related to Windows Defender and Intune compliance checks. Here are a few steps you can take to troubleshoot and resolve the issue:

1.     Check Windows Defender settings: Ensure that Windows Defender real-time protection is enabled and functioning properly on the laptop. You can access Windows Defender settings by going to Settings > Update & Security > Windows Security.

2.     Check Intune policies: Make sure that the Intune policies assigned to the laptop are correctly configured and enforced. Check if there are any specific policies related to Windows Defender settings that might be affecting the performance of the antivirus software.

3.     Update Windows and drivers: Ensure that Windows 11 is fully updated with the latest updates and patches. Also, make sure that all drivers, including the drivers for the new m2 drive, are up to date.

4.     Run Windows Defender offline scan: Perform an offline scan using Windows Defender to check for any malware or threats that may be affecting the performance of the laptop.

5.     Re-enroll the device in Intune: If the issues persist, you may want to consider unenrolling the device from Intune and then re-enrolling it to see if that resolves the compliance check issues.

Then 4 step should resolved the issue.

Answer 2

@AdamTerry427, Thanks for posting in Q&A. From your description, it seems we get error when we check device compliance. If there's any misunderstanding, feel free to let us know.

Could you confirm if the affected setting is with Antivirus? If yes, this can be a Known issue as Intune might check Antivirus status before the components are fully ready after the device starts. this is intermittent and usually resolves itself, within 8 hours, when the device check's in once more to Intune. Once the issue resolves itself. You can wait 8 hours more to see if the status will be changed.

Meanwhile, you can run "sfc/ scannow" to fix some file to see if it will help.

Please try the above suggestion. If there's any update, feel free to let us know.

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