Room list are not display in room finder

Question

Room list are not display in room finder

Lemarac 10

Hello,

I have created, two days ago, two room list (https://learn.microsoft.com/en-us/outlook/troubleshoot/calendaring/configure-room-finder-rooms-workspaces) the functionnality room finder in outlook 365 is not showing anything but in microsoft office 2016 i do see these room list :

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MicrosoftTeams-image

I added RoomMailbox as members of these RoomList, i have waited but nothing more.

I'm free to give you more details if needed.

Thank you for your help.

Om Patil 10 Reputation points

2024-01-02T10:43:42.31+00:00
It seems like you have set up room lists in Outlook 365, but the Room Finder functionality is not displaying the expected information. Here are some steps you can take to troubleshoot and resolve the issue: 1. **Verify Room Mailbox Permissions:** Ensure that the Room Mailboxes added to the Room Lists have the necessary permissions to be viewed by users. You can check and set permissions using the following PowerShell command: ```powershell Add-MailboxPermission -Identity "RoomMailbox" -User "User" -AccessRights FullAccess

Replace "RoomMailbox" with the actual name of your Room Mailbox and "User" with the user who needs access.

Update Outlook: Ensure that your Outlook client is updated to the latest version. Sometimes, issues with room lists and the Room Finder feature are resolved through software updates.

Check Room Finder Configuration: Verify the Room Finder configuration in Outlook 365. You can do this by going to "File" > "Options" > "Calendar" > "Resource Scheduling" and ensure that the "Room Finder" options are configured correctly.

Wait for Replication: Changes in permissions and configurations may take some time to replicate across the Microsoft 365 environment. Wait for some time, and check if the Room Finder starts displaying the correct information.

Outlook Web App (OWA): Check if the Room Finder works as expected in the Outlook Web App. This can help identify whether the issue is specific to the Outlook desktop client.

Restart Outlook: Sometimes, simply restarting the Outlook client can resolve certain issues. Close and reopen Outlook to see if the Room Finder starts working.

Check Autodiscover Settings: Ensure that Autodiscover settings are configured correctly. Autodiscover is crucial for Outlook to discover the correct settings for connecting to Microsoft 365.

Review Troubleshooting Logs: Check the logs for any error messages or issues related to the Room Finder feature. This information can be useful in identifying the root cause.

If the issue persists after trying these steps, you may want to consider reaching out to Microsoft Support for further assistance. Provide them with detailed information about your configuration and the steps you have taken, so they can better assist you in resolving the problem.
Lemarac 10 Reputation points

2024-01-03T07:49:02.99+00:00
hey,

i will not do this command because users already see rooms separatly but not the room list

I have just updated my dekstop Outlook 365, but this is not working

i don't see any setting about room finder in this place

i also wait patiently but nothing more appeared

in the OWA i don't see the room list

yes i did, but nothing much

the autodiscover settings is working properly

i'll check that
Om Patil 10 Reputation points

2024-01-03T09:22:00.9266667+00:00

Hope I helped you!
Bozhidar Stoyanov 0 Reputation points

2024-12-02T06:28:36.03+00:00

Hello there,

Is there any update on that? Was a resolution found? I am curious as I have the same issue... I have waited more than a week and nothing happened.
I am able to see them when I search for the rooms manually. My "building" (room list ) appeared both in Web version and local client but no rooms in it.

2 answers

Your answer

Lemarac 10 Reputation points

2024-01-03T07:49:02.99+00:00

hey,

i will not do this command because users already see rooms separatly but not the room list

I have just updated my dekstop Outlook 365, but this is not working

i don't see any setting about room finder in this place

i also wait patiently but nothing more appeared

in the OWA i don't see the room list

yes i did, but nothing much

the autodiscover settings is working properly

i'll check that
Om Patil 10 Reputation points

2024-01-03T09:22:00.9266667+00:00

Hope I helped you!
Bozhidar Stoyanov 0 Reputation points

2024-12-02T06:28:36.03+00:00

Hello there,

Is there any update on that? Was a resolution found? I am curious as I have the same issue... I have waited more than a week and nothing happened.
I am able to see them when I search for the rooms manually. My "building" (room list ) appeared both in Web version and local client but no rooms in it.

Answer 1

Faery Fu-MSFT 19,596 Microsoft External Staff

Hi @Lemarac ,

Please check if the room lists can be seen in OWA, the room list (distribution group) and the list members (rooms) generally would take up to 24 hours to appears in the Outlook Client.

According to my research, this issue may occur if the user doesn't select a room list. A room list must be selected before available rooms are displayed in the Room Finder.

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You mentioned that room can be seen in Office 2016. For further research, please provide the specific version of Outlook 365. (File > Office Account > About Outlook) Please make sure to upgrade your client to the latest version.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Lemarac 10 Reputation points

2024-01-03T07:57:26.4033333+00:00

I can't see the room list in the OWA but i can see the rooms, it's the same when i'm withe application outlook 365.

i have just installed the latest version but nothing much
Version 2311 Build 16.0.17029.20028

On your screenshot, i can see cities, did you attribute these cities on your room list ? or in your room mailboxes?

Btw, all of my rooms mailbox were created on-premise and was migrate to Azure entra id but my room list was created in Azure entra id.
Faery Fu-MSFT 19,596 Reputation points Microsoft External Staff

2024-01-09T07:09:11.1833333+00:00

Hi @Lemarac ,

You can try entering the complete name and see if it appears.
Faery Fu-MSFT 19,596 Reputation points Microsoft External Staff

2024-01-17T09:26:34.62+00:00

Hi @Lemarac , Is there any update on this thread? If you have any further updates on this issue, please feel free to post back.

Answer 2

Miles Burks 0

If you have the issue, do the following. This is for Outlook Classic M365 version.

Select the schedule assistant
Under resource rooms, just manually readd the rooms by selecting add room. Room finder should catch on right after that and begin repopulating.

User's image

Some extra steps to try.

You may also need to redownload the address book first. You can do this by going to file---- accounts settings----> download address book Close and then reopen Outlook. Afterwards, proceed to follow the steps above.

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Room list are not display in room finder

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