how to fix issue with creating azure account i can't verify my number

Question

I have encountered some difficulties during the verification process for my phone number, which prevent me from successfully completing the registration.

Upon entering my phone number, I am redirected to a page where I receive a message stating that my phone number verification cannot be processed. Despite diligently following all the provided instructions, I have been unable to find a resolution to this problem.

I kindly request your assistance in resolving this matter. I would greatly appreciate any guidance or support to help me successfully verify my phone number and proceed with signing up for either the free plan or a paid plan.

Answer 1

Hi @Voste , I'm sorry you're having issues with this!

Please follow these steps to troubleshoot:

• Double-check that you've entered the complete phone number, including the area and country code,
• Make sure that the phone number you entered meets the requirements specified here.
• The phone number that you enter for verification isn't stored as a contact number for the account.
• A Voice-over-IP (VoiP) phone number can't be used for the phone verification process.
• Check that your phone can receive calls or SMS messages from a United States-based telephone number.

If you've already checked these things and are still having trouble, it's possible that there may be a delay in the verification process. Although the sign-up verification process is typically quick, it may take up to four minutes for a verification code to be delivered.

If you're still having trouble, you can try the Call me option instead of the text message option. If your phone doesn't receive text messages (SMS), this option may work better for you.

If none of these solutions work, send me an email at "azcommunity@microsoft.com" with subject "ATTN: James Hamil" and your subscription ID and I can open a support ticket for you.

Please let me know if you have any questions and I can help you further.

If this answer helps you please mark "Accept Answer" so other users can reference it.

Thank you,

James