This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 94%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEL%3C/text%3E%3C/svg%3E)
I'm reading MS online courses for preparing for an Azure certification. Some articles allow to activate a learning sandbox for experimenting. Such sandboxes are supposed to be deleted automatically in an hour. However, now I have a sandbox that stuck in my account along with other Azure tenants (pay-as-you-go subscription) I use for other purposes. The sandbox hasn't been deleted automatically by the system, and when I try to access Azure AD in it or delete it, I get 403 error (access denied / unauthorized).
Is there a way to remove that sandbox?
To anyone / On the top right of your account under your name and emal find "switch directory" and select "switch" to default directory from the list
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 51%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
This is the answer to the problem, or at least mine. I could not get out of the learn sandbox.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 64%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
Can you check if you just can leave the Microsoft Learn Sandbox organization instead of deleting it?
https://myaccount.microsoft.com/organizations
@Evgeny Lotosh
Thank you for your post!
Since this is a Learning Sandbox Tenant, your sandbox is temporary and available for only four hours. The sandbox environment created for a module is available for four consecutive hours to ensure that you can finish the module, since the Microsoft Learn exercises are meant to be finished in one sitting, in an hour or less. For more info.
If you deployed the Learning Sandbox using your Subscription, you can delete the resources when you are finished since there is no automatic deletion capability when using your own subscription.
Additional Links:
Troubleshooting known issues
Microsoft Learn Community
How do I report problems I'm seeing with the sandbox?
Because Microsoft Learn isn't supported here on the Q&A forums, I'd recommend reaching out to our Microsoft Learn team via the "Community" or "How do I report problems..." link.
Thank you for your time and patience throughout this issue.
----------
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
As I mentioned, I can't delete the sandbox tenant because I get "Access denied" error when opening it. Is there a way for me to forcefully take ownership or something like that?
I'll try to ask the Learn Community but I'm afraid that's not the kind of question they could answer.
@Evgeny Lotosh
Thank you for following up on this!
If the Learn Community can't help with removing the tenant, I'd recommend reaching out to our Support Team through an Azure Support Request to see if they can look into this issue. Since you can't access the Learn tenant, if you have another Azure AD tenant that you can leverage to create the support request, you can then reference the Learn's Tenant ID within that support request.
Thank you for your time and patience throughout this issue.
----------
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
@ JamesTran-MSFT
Learning support informed that I should contact Azure support.
I can't contact Azure support team via the link you provided. My subscription is pay-as-you-go type. There are only two options: this forum or paying $29 for opening an incident with a support professional.
However, the issue seems to self-resolve. The hanging sandbox disappeared by itself (unless someone on MS side took manual actions to remove it). Maybe the system was able to remove it automatically because I cleaned a couple of other AD tenants created during exercises in the sandbox.
@Evgeny Lotosh
Thank you for following up on this!
Since you're still having issues with Microsoft Learn, I'd recommend leveraging their - How do I report problems I'm seeing with the sandbox documentation, in order to Report product or functionality feedback.
Thank you for your time and patience throughout this issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 45%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
What about the resources and vms that I created? I want to remove it, will it also be cleared after 1 day?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 13%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Similar question: how to leave the Microsoft Learn Sandbox tenant or otherwise reset access? I deleted my MFA code for that tenant thinking that it's no longer relevant after the sandbox timeout of 4h, and now I can't access any new sandboxes created in that tenant since I lost my MFA code.
Stupid decision on my part in retrospect but the damage is done (-: