Custom Triggers in CJ

Question

Where can I find courses that take using Customer Journeys to to the next level?

I can create basic journey's but really want to understand how I can make it more personalised with use of the triggers/ segments more effectively..

any advice would be gratefully received

This question is related to the following Learning Module

Answer 1

Hi Anita Thatcher,

I have provided a link below that covers topics related to customer services, customer engagement, and CRM. Within these topics, you will also gain insights into various journals. I encourage you to go through the link, as it will offer you comprehensive knowledge by exploring the detailed modules

https://learn.microsoft.com/en-us/search/?terms=DYNAMICS%20365%20Customer%20journals&category=Training&products=%2Fdevrel%2Fc1641ec8-45f4-44f8-96be-791a543c4e4e

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