Urgent Assistance Regarding Azure Free Trial Subscription Issue

Question

Dear Microsoft Support Team,

I hope this email finds you well.

I am writing to formally express my frustration regarding the Azure Free Trial subscription process. As a student, I am eager to train with Azure for both my coursework and future career. However, despite multiple attempts to sign up for the free trial, I repeatedly receive an error stating that I am "not eligible for the free trial" after entering my card information.

This process has been frustrating, as I have gone through the required steps—including verifying my payment method, having $1 temporarily deducted and reimbursed—only to face an unclear and unexplained rejection. If there are specific eligibility criteria that I do not meet, I would appreciate a clear explanation instead of being led through an unnecessary process.

Additionally, when attempting to contact Azure Support, I have encountered broken links, unhelpful AI bots, and no clear resolution path, which only adds to the frustration. As a leading technology company, I expect Microsoft to provide transparent guidelines and accessible support for students trying to learn and adopt Azure.

I kindly request:

1. A clear explanation of why my free trial request was denied.
2. A working support channel to resolve this issue.
3. Improvement in the Azure Support experience to ensure students do not face similar frustrations in the future.

I hope Microsoft will take this matter seriously and address these concerns promptly.

Best regards