unenrolling from company portal

Question

I recently switched companies and when setting up the Outlook app on my iphone for the new company I received the following misconfiguration alert.

"Your admin wants the apps on this device to me managed with the account (old email). The app account you are using (current email) will be removed. To access your organization's data with the account (new email) you must un-enroll your device from the Company Portal."

However, I don't have access to my old account because the account was closed. I have tried several times to delete the Outlook and Intune apps to clear the data but this was unsuccessful. I have spoken to IT at my current company and they aren't able to override it. If you have any advice on how to move forward I would appreciate it.

Thanks

Answer 1

@Mishra, Aanchal, Thanks for posting in Q&A.

From your description, I know you want to unenroll your device from your previous company.

For the error message, it means the device is still managed by the previous tenant. To unenroll the device, the general step is contacting your previous company Intune admin to retire or delete the device in both Intune and Microsoft Entra portal.

https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe#retire

On device side, we can also unenroll the device via company portal.

https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe#manually-unenroll-devices

Moreover, here are other methods you can refer to.

For iOS device, here is the method you can refer to.

Setting>General>VPN & Device Management

Remove the account from there.

Hope above information can help you.

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