RDP connection issues

Question

Hi since 1 month whenever i try to RDP to a VM in the ESX host it temporarily disconnects from 5 seconds and then re-connects back. I have observed it does this behaviour with every VM I connect on one particular ESX host. The other VMs on the other ESX host do not have this issue.

I have checked event viewer logs under: Application and Service Logs --> Microsoft --> Windows --> TerminalServices-LocalSessionManager --> Operational

I tried to upload an image but unsuccessfull, here is the error message "Session 2 has been disconnected, reason code 0".

I have checked the network switch logs and my local computer logs but couldn't find anything. There is definitely nothing wrong on the network port.

The ESX host is located on premise.

There is no error logs on the ESX host as well.

Is there a way to understand whats causing this issue?

The VM is Win Server 2012 R2 standard

Answer 1

Hello，

Have you looked at specific logs, such as vmkernel.log and hostd.log, to look for any unusual entries before and after the disconnect? You can double-check on the eventlog(system application), and if there is a related error at that time, we can further troubleshoot it. If nothing interesting , now that you've confirmed that it's not a network issue, I think you need to seek help from Vmware.

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