Connect failed. Details: Failed to retrieve auth token from provider

Question

Connect failed. Details: Failed to retrieve auth token from provider

Kibalatu 1

I'm trying to connect Sentinel with Workday User Activity connector but I'm getting this error message "Failed to retrieve auth token from provider". Can anybody help out on this/.

Akhilesh Vallamkonda 12,820 Reputation points Microsoft External Staff

2025-03-10T21:09:01.8733333+00:00

Hi @Kibalatu
Thank you for reaching Microsoft Q&A!
For better understanding about your issue, could you please provide more details what you are trying to achieve. help me with the document you followed to connect Microsoft Sentinel with Workday and error screenshots of the issue.
Kibalatu 1 Reputation point

2025-03-10T21:20:27.0433333+00:00

Hi Akhilesh,

Thank you for your quick response, I'm trying to add Data Connector for Sentinel called "Workday User Activity (Preview)" using Workday's API. Here is the link for the document I'm using

https://azuremarketplace.microsoft.com/en-us/marketplace/apps/azuresentinel.azure-sentinel-solution-workday?tab=overview

Here below is the screenshot, hope this helps.
Akhilesh Vallamkonda 12,820 Reputation points Microsoft External Staff

2025-03-10T22:09:34.0766667+00:00
Hi @Kibalatu
Could you please verify and confirm below

check the account you are using have the enough permissions.

In Workday check the scope it needs to set to "System"

Ensure that the "OAuth 2.0 Clients Enabled" checkbox is selected in the "Edit Tenant Setup - Security" task in Workday.

Verify that the API Client is properly registered with the correct settings:

Grant Type: Authorization Code

Access Token Type: Bearer

Redirection URI: Ensure Replace the ExtensionName in the URL with the name of the extension you are integrating.
Example https://portal.azure.com/TokenAuthorize/Workday/Microsoft_Sentinel

check the Client ID and Client Secret are used correctly.

Check that you are using the correct endpoints with any typo or space in the enpoint
Akhilesh Vallamkonda 12,820 Reputation points Microsoft External Staff

2025-03-11T20:06:36.84+00:00

@Kibalatu
We haven’t heard back from you regarding the last response, so we just wanted to check in and see if you’ve found a resolution yet. If you have, it would be great if you could share it with the community, as it might help others. If not, feel free to provide more details, and we’ll do our best to assist.

2 answers

Your answer

Akhilesh Vallamkonda 12,820 Reputation points Microsoft External Staff

2025-03-10T21:09:01.8733333+00:00

Hi @Kibalatu
Thank you for reaching Microsoft Q&A!
For better understanding about your issue, could you please provide more details what you are trying to achieve. help me with the document you followed to connect Microsoft Sentinel with Workday and error screenshots of the issue.
Kibalatu 1 Reputation point

2025-03-10T21:20:27.0433333+00:00

Hi Akhilesh,

Thank you for your quick response, I'm trying to add Data Connector for Sentinel called "Workday User Activity (Preview)" using Workday's API. Here is the link for the document I'm using

https://azuremarketplace.microsoft.com/en-us/marketplace/apps/azuresentinel.azure-sentinel-solution-workday?tab=overview

Here below is the screenshot, hope this helps.
Akhilesh Vallamkonda 12,820 Reputation points Microsoft External Staff

2025-03-10T22:09:34.0766667+00:00

Hi @Kibalatu
Could you please verify and confirm below

check the account you are using have the enough permissions.

In Workday check the scope it needs to set to "System"

Ensure that the "OAuth 2.0 Clients Enabled" checkbox is selected in the "Edit Tenant Setup - Security" task in Workday.

Verify that the API Client is properly registered with the correct settings:

Grant Type: Authorization Code

Access Token Type: Bearer

Redirection URI: Ensure Replace the ExtensionName in the URL with the name of the extension you are integrating.
Example https://portal.azure.com/TokenAuthorize/Workday/Microsoft_Sentinel

check the Client ID and Client Secret are used correctly.

Check that you are using the correct endpoints with any typo or space in the enpoint
Akhilesh Vallamkonda 12,820 Reputation points Microsoft External Staff

2025-03-11T20:06:36.84+00:00

@Kibalatu
We haven’t heard back from you regarding the last response, so we just wanted to check in and see if you’ve found a resolution yet. If you have, it would be great if you could share it with the community, as it might help others. If not, feel free to provide more details, and we’ll do our best to assist.

Answer 1

Kibalatu 1

Thank you, we just got it working now. The issue was API client details also the User Activity Logs Endpoint, it ends with /activityLogging should be like this

https://wd5-services1.myworkday.com/ccx/api/privacy/v1/<tenant>/activityLogging

Answer 2

@Kibalatu
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.Issue:

When configuring Microsoft Sentinel with Workday using User Activity connector you are getting the error message "Failed to retrieve auth token from provider"

Solution:

You have fixed the issue by using the correct User Activity Logs Endpoint. which should be in the below format https://wd5-services1.myworkday.com/ccx/api/privacy/v1/<tenant>/activityLogging

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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Connect failed. Details: Failed to retrieve auth token from provider

2 answers

Your answer