Request for Waiver of Unintended Azure Charges & Support Ticket Issue

Question

I recently created an Azure subscription to explore its services. I mistakenly provisioned a high-end SQL Server instance, leading to unexpected charges of over $800, even though I was not actively using the service.

Additionally, I attempted to create a support ticket regarding this issue, but I am encountering an error preventing me from proceeding. A screenshot of the message is attached for reference.

Answer 1

Hi,

Please create a new billing support request using my instructions below. There is no charge for a billing support request.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

NOTE: The above link should take you to Cost Management -- Help -- New support request blade. If for some reason it does not work you can navigate there manually.

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP