RDP APP on Android Spinning Wheel

Question

Hi,

We have numerous users using the MS RDP APP for Android connecting to Remote Desktop Services.

Sometimes the APP goings to spinning wheel as if it lost the connection and never recovers. A restart of the APP is needed.

Wireshark shows the device and server communicating without issue and when a device fails all other devices are working with RDS without issue.

Moderator has confirmed end users reporting the issue and said to post here for further information.

https://answers.microsoft.com/en-us/windows/forum/windows_other-winapps/rdp-app-crashing-on-android/4037a264-c2f6-4c7a-94ff-6ed9545ed58e?messageId=20097b85-36da-4ac6-b44a-2a4e13f57903

The versioning, what's new and what's a known issue documentation is outdated here...

https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/android-whatsnew

Here's the latest version available in the GooglePlay 10.0.20.1333

https://play.google.com/store/apps/details?id=com.microsoft.rdc.androidx&utm_source=emea_Med

The feedback link in the APP About section also fails...

https://aka.ms/avdandroidclientfeedback

Goes to..

https://techcommunity.microsoft.com/t5/forums/postpage/board-id/AzureVirtualDesktop

Error = Page Not Found Let's get you back on track

Please advise what's wrong with the APP and fix timeframe or what requirements it needs to ensure the spinning wheel issue doesn't occur. Happy to provide diagnostics also on request.

Thanks!

Answer 1

Hello，

Since it is confirmed there are some similar issues , you can give feedback to our product team and they will confirm if it is a bug:

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

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