Azure Sponsorship Credits Not Refreshing After Renewal

Question

After renewing an Azure Sponsorship, the credits did not reset to 100 and remain at the same amount. What steps can be taken to ensure they refresh to the full amount? Any guidance on this issue would be appreciated.

Answer 1

Hi Sahil Dwivedi,

If you have received confirmation that your Azure credits have been unlocked but they are not yet reflected in your Founders Hub account, please ensure that you have completed the activation process. Sign in to the Founders Hub portal, check the Home page for an "Activate Azure Account" option, and follow the activation steps.

Additionally, please note that the updated credit balance may sometimes appear in the Azure Sponsorship Portal rather than directly in the Founders Hub portal. In some cases, this delay is due to a synchronization issue, which typically resolves itself over time. Visit Microsoft Azure Sponsorships Balance to confirm whether the new credits have been applied to your account.

If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.

Please reach out to us if you have any other queries.

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