Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,705 questions
Azure information protection label policy download issue
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Mohammed Altamash Mohammed Suleman Khan
2,216
Reputation points
I have a desktop & AVD : Using AIP 2.16.79 on both devies , issue is on AVD - Getting error in Word - sensitivity - help - Label policy download error.
MS word version 2019. User is e5 licensed.
Issue: Label policy downloaded error only in AVD win 10 but when same user login in Desktop win 11 , labels show fine and connected status in word.
tried re-installing the agent 2.16.79, re-login in word, reset the AIP in word, restarted AVD 2 times. nothing worked.
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Nikhil Duserla 4,755 Reputation points Microsoft External Staff2025-03-10T16:21:02.46+00:00 Hi @Mohammed Altamash Mohammed Suleman Khan,
Check whether you are using scoped policies that aren't configured correctly. For more information, see How to configure the Azure Information Protection policy for specific users by using scoped policies.
I would recommend you refer this link- https://techcommunity.microsoft.com/discussions/microsoft-security/failed-downloading-information-protection-policy/1383324
If you have any further queries, do let us know.
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Nikhil Duserla 4,755 Reputation points Microsoft External Staff
2025-03-10T16:28:05.5566667+00:00 Hi @Mohammed Altamash Mohammed Suleman Khan,
Check whether you are using scoped policies that aren't configured correctly. For more information, see How to configure the Azure Information Protection policy for specific users by using scoped policies.
I would recommend you reach out the given link with the similar issue- https://techcommunity.microsoft.com/discussions/microsoft-security/failed-downloading-information-protection-policy/1383324
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Nikhil Duserla 4,755 Reputation points Microsoft External Staff
2025-03-12T09:55:47.39+00:00 Hi @Mohammed Altamash Mohammed Suleman Khan,
Checking to see whether you have resolved the issue, if you need any further assistance, please let us know. We are happy to help.
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