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I currently don't have access to my OneDrive data because of sudden lockdown by Microsoft without any advance notice or any email notification, so currently all data in my tenant's OneDrive already deny access and even makes attaching something in Outlook become diffucult. Did anyone have ways to get back the data? I have tried contact with support team but all reply is useless, or is it possible Microsoft change their procedure by adding advance notification through email before deny user to access their data?
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Hi @tlx
Was this OneDrive license assigned to you by your organization, or did you purchase it from Microsoft yourself?
As the prompt says, you should contact your tenant's admin or IT team(or contact the person who gave you this account) and ask them to open a support ticket via following method in "Get support for Microsoft 365 for business".
Meanwhile, users have mentioned that they have purchased a Work or school account from a third-party seller and have been unable to contact the tenant administrator. Please note that Microsoft prohibits the sale of transactional Work or School accounts and will disable the OneDrive and SharePoint services for illegal accounts. If this is the case, I'm afraid and sorry to say there is no way to re-enable the OneDrive service and get your OneDrive data back.
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This OneDrive license assigned is assigned by myself and I'm the tenant's owner & admin. The license is Microsoft 365 E5 Developer (without Windows and Audio Conferencing).
I have tried open a support ticket but the replied given by them is wait and wait nothing useful replied given by them.
All of this tenant account is only used by own, didn't sold to any others before.
Or is there any ways to know about what is the reason that cause Microsoft disable my whole tenant's OneDrive and SharePoint?
Hi @tlx
Thanks for your response.
But your issue is related to involves the compliance of Microsoft 365 Developer Program. This is not simply a OneDrive usage issue.
I want to help you, but we don't have any resources on the Q&A forum to help you figure out the specific reason your OneDrive were locked, and we don't have permission to access to your OneDrive data.
I suggest you contact Microsoft support via "Help & support" in M365 Admin Center.
Besides, you may post a new thread in Q&A with the tag: Microsoft 365 Developer Program.
See if there are users with similar experiences who can provide valuable information.
Thanks for your understanding.
Hi,
I will try the way that you mention above ya, thanks for your helping.