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Hallo,
Ik zit met hetzelfde probleem. Ik heb een werk-account, maar ben ook de admin/beheerder. Eigen onderneming. Ik kan dus als beheerder ook niet meer inloggen. Bij alles wat ik probeer wordt ik gevraagd een code in te voeren in de authenticator app. In de app heb ik echter geen mogelijkheid om dit in te voeren.
Hoor graag wie dé oplossing weet.
Vriendelijke groet,
Aleks
I have a business account issue, and nobody can help. Do you have any email or number for Microsoft? I pay monthly, and I can not use it. Clients can not use OneDrive, where I have important data and a big issue with Outlook. Thank you.
Sorry, I can't help with this. Please try again or share your feedback.
I have a business account issue, and nobody can help. Do you have any email or number for Microsoft? I pay monthly, and I can not use it. Clients can not use OneDrive, where I have important data and a big issue with Outlook. Thank you
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Was this OneDrive license assigned to you by your organization, or did you purchase it from Microsoft yourself?
Can you sign the account into My Account?
Besides, as your account is a business account, I suggest you contact your tenant's admin or IT team(or contact the person who gave you this account) for troubleshooting first.
If they cannot solve your issue, you need to ask them to open a support ticket via following method in "Get support for Microsoft 365 for business".
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Yes, I purchased it from Microsoft myself.
No, because I can not use Authenticator - I have a new mobile phone :(
Please, HELP me
Hi @Aleksandra Rutkowska
Thanks for your response.
I understand the issues you're facing with the Microsoft Authenticator app.
Since you said this is business account, are you the only admin in the organization?
Once this is done, you should be able to receive the approval codes on your phone and regain access to your account. Manage authentication methods for Microsoft Entra multifactor authentication.
Besides, I suggest you post a new thread in Q&A with the tag: Microsoft Authenticator.
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.
Thank you for your understanding.