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I have been encountering persistent issues while attempting to install the 2025-02 Cumulative Update Preview for Windows 11 Version 24H2 (KB5052093). The update consistently fails with the error code 0x80070005 (Access Denied), and despite trying various troubleshooting steps, the problem remains unresolved.
During the installation process, I receive an error message stating, "Something didn’t go as planned. No need to worry—undoing changes. Please keep your computer on." I suspect this is related to a permissions issue. To address this, I attempted to adjust the permissions within the SoftwareDistribution folder, but the issue persists.
Here’s a summary of the issue and the steps I’ve taken:
Error Details:
Troubleshooting Steps Attempted:
Here is what the Error shows within the ReportingEvents
{FC374C95-17A9-48BF-819C-F6E1F4243384} 2025-03-02 01:59:28:923-0800 1 201 [AGENT_INSTALLING_PENDING] 101 {7E9A11F0-49B1-4F9F-A897-5ECD9463B148} 1 240005 MoUpdateOrchestrator Success Content Install Installation pending. 5luKgIbXR0C1uR14.1.2.3.0 {1A9B9DF4-602E-4975-8BBE-669E2B123144} 2025-03-02 02:01:47:091-0800 1 182 [AGENT_INSTALLING_FAILED] 101 {7E9A11F0-49B1-4F9F-A897-5ECD9463B148} 1 80070005 MoUpdateOrchestrator Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070005: 2025-02 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5052093). 5luKgIbXR0C1uR14.1.2.3.0.0
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I've been havivng the same issue. The update downloads, the computer restarts installing the the update doing this twice. One the third restart I get the message and the update is rolled back.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 45%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKG%3C/text%3E%3C/svg%3E)
Same problem here. Started about 2 months ago. Finally had to reinstall windows about 2 weeks ago. Apparently this new version of the update works for some but not for others. Gets to 38%, same as first version, then reverts back and uninstalls.
Hmm I wonder if its just a bug with this update. I hope it gets fixed soon
Odd, sounds like its a bug. I hope they get it fixed soon
Following post by Hania Lian I disabled Malware Byte Antivirus software. Windows updated without any errors. Thanks Hania for the tip.
Hania Hian posted the cause can be related to 3rd party antivirus software. I disabled my AV software (Malware Bytes} and the Windows updated without any trouble.
Thank you Hania for the tip.
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2025-02 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5052093) keeps saying retry
Ya that was the issue. Turning off MB fixed the issue.
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Hello,
"800070005" means "access denied". It is usually a permission issue.
How to perform a clean boot in Windows - Microsoft Support
If you are familar with advanced troubleshooting, we may try to collect process monitor bootlog.
Process Monitor for standard log and for bootlog
Process Monitor - Sysinternals | Microsoft Learn
Just filter the "access denied" error.
Have a nice day.
Best Regards,
Hania Lian
============================================
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I tried repeatedly to install KB5052093 without success in the Windows Update panel. I then downloaded this update from the Microsoft Update Catalog, re-started with a clean boot and installed successfully from there. I then rebooted in normal mode and everything works properly.
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2025-02 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5052093) won't install please help.