Not getting option to pay invoices

Question

Hi,

I am getting message "Change service administrator functionality is no longer supported.", And when I click on Billing, not getting option to pay invoices.

How do I resolve this issue?

Answer 1

This error suggests you might be encountering two related issues in your Azure/Microsoft account management:

1. For the "Change service administrator functionality is no longer supported" message:
   • Microsoft has phased out the traditional Service Administrator role in favor of Azure Active Directory (Azure AD) role-based access control
     • Administrative changes now need to be made through the Azure RBAC system instead
     1. For the billing access issue:
        • You likely need additional permissions to access billing information
          • This could be related to your current role assignment

Here are steps to resolve these issues:

1. For billing access:
   • Make sure you're assigned the "Billing Reader" or "Billing Administrator" role
     • These roles can be assigned by your organization's Global Administrator
       • Navigate to "Subscriptions" > select your subscription > "Access control (IAM)" > "Add role assignment"
2. If you're the account owner but still having issues:

• Try accessing billing through the Microsoft 365 admin center instead
  • Use the direct billing portal URL: https://portal.azure.com/#blade/Microsoft_Azure_Billing/SubscriptionsBladeThis error suggests you might be encountering two related issues in your Azure/Microsoft account management:
    1. For the "Change service administrator functionality is no longer supported" message:
       • Microsoft has phased out the traditional Service Administrator role in favor of Azure Active Directory (Azure AD) role-based access control
       • Administrative changes now need to be made through the Azure RBAC system instead
    2. For the billing access issue:
       • You likely need additional permissions to access billing information
       • This could be related to your current role assignment
    Here are steps to resolve these issues:
    1. For billing access:
       • Make sure you're assigned the "Billing Reader" or "Billing Administrator" role
       • These roles can be assigned by your organization's Global Administrator
       • Navigate to "Subscriptions" > select your subscription > "Access control (IAM)" > "Add role assignment"
    2. If you're the account owner but still having issues:
       • Try accessing billing through the Microsoft 365 admin center instead
       • Use the direct billing portal URL: https://portal.azure.com/#blade/Microsoft_Azure_Billing/SubscriptionsBlade