I was in a lab assessment, it refreshed and now it's gone. Not a connection issue on my end. I couldn't submit it, how can I get help.

Question

I was in a lab assessment, it refreshed and now it's gone. Not a connection issue on my end. I couldn't submit it, how can I get help.

Nicole Heaton 0

I was doing the Purview implement retention and right at the very end, it refreshed and then the lab was gone. I didn't get a chance to submit and now I am sure it says I failed automatically because I couldn't submit. Is there anything MS can do? I know I got close to 90% or more :( I have the session id.

Chandra Boorla 9,910 Reputation points Microsoft External Staff

2025-03-06T18:36:20.0966667+00:00

@Nicole Heaton

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Nicole Heaton 0 Reputation points

2025-03-07T14:39:56.6133333+00:00

There is no accept answer button but thank you Chandra for your response.
Chandra Boorla 9,910 Reputation points Microsoft External Staff

2025-03-07T14:42:37.5666667+00:00

@Nicole Heaton

I believe you should now be able to see the 'Accept Answer' option. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

2 answers

Your answer

Chandra Boorla 9,910 Reputation points Microsoft External Staff

2025-03-06T18:36:20.0966667+00:00

@Nicole Heaton

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Nicole Heaton 0 Reputation points

2025-03-07T14:39:56.6133333+00:00

There is no accept answer button but thank you Chandra for your response.
Chandra Boorla 9,910 Reputation points Microsoft External Staff

2025-03-07T14:42:37.5666667+00:00

@Nicole Heaton

I believe you should now be able to see the 'Accept Answer' option. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 1

Chandra Boorla 9,910 Microsoft External Staff

Hi @Nicole Heaton

Thank you for posting your query!

If your lab assessment ended abruptly and you were unable to submit it, it will not be scored. According to the context, labs are only scored if you "submit" them for scoring. If the session refreshed and you lost access to the lab before submission, it is considered an attempt, and the retake policy would apply.

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For additional information, please refer to the following Microsoft documentation:

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.

Thank you.

Chandra Boorla 9,910 Reputation points Microsoft External Staff

2025-03-10T06:15:01.4566667+00:00

@Nicole Heaton

Following up to see if the above suggestion was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

Nicole Heaton 0

If your lab assessment ended abruptly and you were unable to submit it, it will not be scored.

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I was in a lab assessment, it refreshed and now it's gone. Not a connection issue on my end. I couldn't submit it, how can I get help.

2 answers

Your answer