Onedrive sync not working since 1st March

Question

Onedrive sync not working since 1st March

Sandra Rampe 5

Since Saturday, 1st March ( NZ time) Onedrive sync does not work anymore. I could not open any files on on computer, all showed a red X beside the file. I also got prompted to log in as Onedrive was "not connected" when doing so the log in idled for a while, the stopped- the cloud at the right hand bottom kept crossed through. I also changed the password- same result.

I can log onto the Onedrive website (onedrive.live.com), but I cannot see any files in the "my Files" tab, even though data clearly must be present at at can be seen on the bottom left corner 6% used- 71GB of 1 TB.

I kept on updating the page, used a different browser- always the same result.

PLease help!

Marie Morrison 0 Reputation points

2025-03-06T09:24:49.0033333+00:00

Exactly the same issue in Australia
Marie Morrison 0 Reputation points

2025-03-06T22:50:15.2333333+00:00

I have the exact same issue. I reset my computer, still the same problem. It was on 1 March for me too. Cannot access any files on my laptop on OneDrive. I can see my files on my phone.

2 answers

Your answer

Marie Morrison 0 Reputation points

2025-03-06T09:24:49.0033333+00:00

Exactly the same issue in Australia
Marie Morrison 0 Reputation points

2025-03-06T22:50:15.2333333+00:00

I have the exact same issue. I reset my computer, still the same problem. It was on 1 March for me too. Cannot access any files on my laptop on OneDrive. I can see my files on my phone.

Answer 1

Jiajing Hua-MFST 15,875 Microsoft External Staff

Hi @Sandra Rampe

Which type of OneDrive are you using, OneDrive for Business or personal OneDrive?

Have you tried changing the Internet environment? If possible, it is recommended that you connect to a mobile phone hotspot to test.

Please refer to steps in "Reset OneDrive" first.

It is recommended to locate to C:\Users\UserName\Appdata\Local\Microsoft\Onedrive\24.XXX.XXX.XXXX, and run OneDriveSetup.exe for a check.

(Please note, the "UserName" is your Windows account name. If you cannot find "Appdata" folder, please go to File Explorer > View in Show/hide group > check the box of "Hidden Items". Besides, "24.XXX.XXX.XXXX" is the version number of OneDrive.)

If this application is not found, you may go to folder to run OneDriveSetup.exe in C:\Program Files\Microsoft OneDrive\24.XXX.XXX.XXXX.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Sandra Rampe 5 Reputation points

2025-03-05T18:43:01.5866667+00:00

Hi there, thanks for your answer- I cannot even see my files (or create new ones) when logging in directly into Onedrive.live.com. The issue seems to originate from Onedrive- not my app settings.

However- the data still seems to be there somewhere as it shows in the bottom left corner "71GB used of 1 Tb (6%)" (on the Onedrive.live.com website.

Using Onedrive personal (Family).

I do not think I have to try to work on the app on a PC when the actual data cannot be seen on onedrive.live.com.

Can you assist?

Thanks

Sandra
Sandra Rampe 5 Reputation points

2025-03-05T18:57:42.6166667+00:00

Hi there, thanks for your answer- I cannot even see my files (or create new ones) when logging in directly into Onedrive.live.com. The issue seems to originate from Onedrive- not my app settings.

However- the data still seems to be there somewhere as it shows in the bottom left corner "71GB used of 1 Tb (6%)" (on the Onedrive.live.com website.

Using Onedrive personal (Family).

I do not think I have to try to work on the app on a PC when the actual data cannot be seen on onedrive.live.com.

Can you assist?

Thanks

Sandra
Jiajing Hua-MFST 15,875 Reputation points Microsoft External Staff

2025-03-06T09:55:32.14+00:00

Hi @Anonymous

Thanks for letting me know your concerns.

Have you enabled the anti-virus software? If yes, you may quit it temporarily.

For data on OneDrive online cannot be displayed, please clear the browser cookies, change the browser.

If it still does not work, maybe your issue is related to the one posted by Microsoft in the documentation: Fixes or workarounds for recent issues in OneDrive, the screenshot is taken as following:

It's recommended to open a ticket with Microsoft support via online chat for a confirm: https://support.microsoft.com/en-US/home/contact.

Or you may call Microsoft support: https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. The support will review your problem and help you test remotely

Thanks for your understanding.
Sandra Rampe 5 Reputation points

2025-03-06T18:38:42.6433333+00:00
HI There,

thanks for attempt to help- all is not working though.

-Anti Virus turned off doesn't change anything,

-file explorer not working as files cannot be found on the actual onedrive.live.com website

already tried to contact their support- no response

-when trying the number I just end up in an endless waiting loop it seems...

It is very frustrating...
Sandra Rampe 5 Reputation points

2025-03-06T19:40:05.16+00:00

00000
Sandra Rampe 5 Reputation points

2025-03-06T22:03:26.6266667+00:00

Ok, I can search on onedrive.live.com for files- it finds them, but I cannot open anything (500 internal error"), and I can also not create any new e.g. word or excel files.

Any ideas?
Marie Morrison 0 Reputation points

2025-03-10T02:02:39.55+00:00

Have you resolved your issue Sandra? I haven't had any success yet. I have a ticket with Microsoft but am getting generic information back.
Sandra Rampe 5 Reputation points

2025-03-10T02:20:01.13+00:00

Same here- no response, even posted on X to Microsoft help etc, but seems we are not important enough.
Jiajing Hua-MFST 15,875 Reputation points Microsoft External Staff

2025-03-10T10:11:57.3766667+00:00

Hi @Sandra Rampe
Sorry for the delay.

If you get the error 500 internal error, this issue may be related to temporary server-side disruptions, we need to wait for the fix of OneDrive developer team.

We apologize for the inconvenience bring to you.
Sandra Rampe 5 Reputation points

2025-03-10T18:55:24.81+00:00

The link gives me the following error:

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Seems to be a widespread problem though:

https://answers.microsoft.com/en-us/msoffice/forum/all/all-my-onedrive-files-have-disappeared/69151024-f9a5-4067-ba5c-53a7206c8d3c
Jiajing Hua-MFST 15,875 Reputation points Microsoft External Staff

2025-03-11T01:33:18.55+00:00

Hi @Sandra Rampe

Indeed, other users have reported the same issue.

It is a known backend issue of Microsoft, and the OneDrive development team is working on fixing it.

The solution may be pushed through later OneDrive updates.

If there is any update, I will share it with you here.

Thanks for your understanding.
Sandra Rampe 5 Reputation points

2025-03-12T05:10:22.1466667+00:00

Any news? This is really getting serious by now- I need my files back!
Marie Morrison 0 Reputation points

2025-03-12T06:23:55.3766667+00:00

Microsoft closed my ticket with profuse gratitude for my understanding... "It means the world to us". Outrageous! When I tried to complete the review of the enquiry with one star it disappeared! Conveniently. Ugh!
Marie Morrison 0 Reputation points

2025-03-12T06:25:39.0133333+00:00

They can't give me an estimated time to fix the problem. How are people coping without their files? Microsoft says it affects a small number of people. So they don't care.

Answer 2

Marie Morrison 0

Later OneDrive updates? Are you kidding me? 😮 I may as well just assume my files are gone. 😭

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Onedrive sync not working since 1st March

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