Facing an issue saying no hosted parallelism has been purchased or granted while trying to run pipeline. Have filled Azure DevOps Parallelism Request form still there is no response.

Question

Hi everyone,

I'm facing an issue where my pipeline fails to run with the error: "No hosted parallelism has been purchased or granted."

I have already submitted the Azure DevOps Parallelism Request Form, but there has been no response. I also tried setting up a self-hosted agent, but it fails to run locally.

Are there any other quick solutions I can try to resolve this issue? Any help would be greatly appreciated.

Thanks in advance!

Answer 1

Hi ,

Thanks for reaching out to Microsoft Q&A.

If your Azure DevOps pipeline is failing with "No hosted parallelism has been purchased or granted", and you've already submitted the Parallelism Request Form with no response, here’s what you can do:

1. Check Parallelism Status

• Go to Organization Settings --> Billing --> Parallel Jobs to see if your request has been approved.
• Free parallelism is only available for public projects. Private projects require a purchased parallel job unless they qualify for free usage.

2. Use a Microsoft-Hosted Agent

• Ensure your pipeline is configured to use a Microsoft-hosted agent.
• If your organization has no granted parallelism, Microsoft-hosted agents won’t work unless you get approval.

3. Troubleshoot Self-Hosted Agent

• Ensure the agent is properly registered with Azure DevOps.
• Check if the agent service is running.
• Verify that the agent has the correct permissions in Agent Pools.

4. Purchase a Parallel Job

• If free parallelism is not granted, you may need to buy a paid parallel job from the Azure DevOps Billing section.

5. Contact Microsoft Support

• If your request is taking too long, open a support ticket with Microsoft through the Azure DevOps Support Portal.

6. Alternative: Use GitHub Actions

• If your repo is in GitHub, consider using GitHub Actions as a temporary workaround.

Next Steps

• If you need a quick fix, setting up a properly configured self-hosted agent is the best option.
• If the pipeline must run ASAP, consider purchasing a paid parallel job.
• If the request for free parallelism is stuck, follow up with Microsoft Support.

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