SCOM 2022 : Event ID 31569 -Report deployment process failed to request management pack list from SQL RS Server. The operation will be retried. Exception 'WebException': The request was aborted: The request was canceled.

Question

Reports do not show the usuall entries as displayed in generic report and other report libraries:

Log Name:      Operations Manager

Source:        Health Service Modules

Date:          3/3/2025 2:39:21 PM

Event ID:      31569

Task Category: Data Warehouse

Level:         Error

Keywords:      Classic User:          N/A

Computer:      <Servername>

Description: Report deployment process failed to request management pack list from SQL RS Server. The operation will be retried. Exception 'WebException': The request was aborted: The request was canceled.

 

One or more workflows were affected by this.  

 

Workflow name: Microsoft.SystemCenter.DataWarehouse.Deployment.

Report  Instance name: Data Warehouse Synchronization Service 

Instance ID: {7F6880BD-282C-CCFA-AF71-1CDF9786F80A} 

Management group: SCOM

Answer 1

Hi,

It looks like you're encountering an issue with SCOM 2022 where the report deployment process is failing to request the management pack list from the SQL RS Server, resulting in Event ID 31569. This error can be caused by several factors, including network issues, SQL Server Reporting Services (SSRS) configuration problems, or issues with the management pack itself.

Here are some steps you can take to troubleshoot and resolve this issue:

1. Check Network Connectivity:
   • Ensure that the SCOM server has a stable network connection to the SQL RS Server.
   • Verify that there are no firewall rules or network policies blocking the communication between the SCOM server and the SQL RS Server.
2. Verify SSRS Configuration:
   • Ensure that the SQL Server Reporting Services (SSRS) is running and properly configured.
   • Check the SSRS URL and make sure it is accessible from the SCOM server.
   • Verify the SSRS service account has the necessary permissions to access the SCOM databases.
3. Review Event Logs:
   • Check the event logs on both the SCOM server and the SQL RS Server for any related errors or warnings that might provide more details about the issue.
4. Management Pack Issues:
   • Ensure that the management packs are correctly installed and not corrupted.
   • Try re-importing the management packs if necessary.
5. SCOM Data Warehouse Synchronization:
   • Verify that the Data Warehouse Synchronization Service is running without issues.
   • Check the synchronization logs for any errors or warnings.