Can't Sign to MS Teams with skype account

Question

Can't Sign to MS Teams with skype account

Alexander K 40

Hello. I try to sign to MS Teams with skype account and get error "Sorry, something went wrong, please try again"

I tried to login via app on my Mac also tried login via browser. Both method doesn't work. Skype app work fine with this account (in app Skype and online Skype).

Also my second skype account working properly in skype and MS Teams. Please help.

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Answer 1

JimmyYang-MSFT 57,591 Microsoft External Staff

@Alexander K

Below are some troubleshooting steps and considerations that may help resolve the issue:

Check Your Account Type and Conversion

• Teams (even the personal version) is part of the Microsoft ecosystem and generally expects you to sign in with a Microsoft account. In some cases, Skype accounts need to be “upgraded” or converted to Microsoft accounts. (Even though older Skype accounts may work for Skype, they might not be fully set up for Teams.)

• Verify that the Skype account you’re trying to use has been converted to a Microsoft account. If you’re not sure, try visiting account.live.com and signing in with your Skype credentials. If prompted to complete conversion steps, follow them.

Double-Check Your Credentials

• Confirm that you’re entering the correct email/phone number and password combination. Note that some Skype accounts use a different sign‐in ID (for example, an older Skype username instead of an email address).

• If your account is merged with or converted to a Microsoft account, use that email address to sign in.

Clear Cache and Try Different Methods

• In a web browser, clear your cache and cookies or try using an incognito/private browsing session. Sometimes cached credentials or cookies can cause conflicts.

• Since you have already tried both the Teams app on your Mac and a browser, double-check that you’re not signed in with another account (for example, in a different window or a saved session) that might conflict.

• If possible, sign out of any other Microsoft-related apps and then try logging into Teams again.

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Alexander K 40 Reputation points

2025-03-04T10:20:35.3033333+00:00

Thank you Jimmy. First method (converted to Microsoft accounts) help me to resolve my problem.
Patrick Sauter 10 Reputation points

2025-03-04T15:32:05.9966667+00:00

I have the same problem, and the answer is not helpful or not complete: I have logged into account.live.com, but there is no prompt or option to complete any conversion/"upgrade". What should I do? There certainly are a few more thousands of Skype users that will run into this problem.
Alexander K 40 Reputation points

2025-03-04T16:58:13.75+00:00

I opened live.com and login with my skype account and after that MS prompt me add any email address. After that I was able to login MS Teams with skype account.
Garth Midgley 10 Reputation points

2025-03-05T06:08:00.91+00:00

My Skype account is already set up as a Microsoft account.

I have two Microsoft accounts. My regular one that I use across all other Microsoft services (which has a different live: skype ID), and a Microsoft account based on Skype.

In a browser:
When I log in with my regular Microsoft account, I can then select Teams and Skype in the top left app menu. Selecting either opens a new tab for each, and logs in fine. In the Skype tab, I can log into either of the Skype accounts, the live: one, and my older one. And Teams works fine.

When I do the same process, but with the Skype based log in, I can use every app fine, including 365 Copilot, Clipchamp etc. The only exception is Teams, which gives me the error - The exact same error as with the desktop app.

I've tried numerous log in/out, clear cache and different browser options.

Considering that these credentials/auth are working for every other app, and considering that the behaviour is exactly the same across the browser and desktop app, it wouldn't appear to me that this is a global MS account cache issue.

Thanks in advance
Franco 0 Reputation points

2025-03-05T16:40:01.9633333+00:00

That didn't work for me, getting exactly the same issue.
Paulius 0 Reputation points

2025-03-12T13:36:14.1+00:00

Hi, I have the same issue.

I have checked my account conversion, as I was using Skype credentials (nick name) to login to Skype. So, I logged in to account.live.com with Skype credentials and I see that I do not have email address assigned:

But when I click "Edit account info", I see a modal "Verify your identity" which has an email:

So, then I verify my email and see this:

But when I try to assign (by clicking "Add email") the same email which received verification code, I get an error that email is already taken:

So, my Skype account has an email for verification but I can't assign it as account alias. Please run some migration or suggest any other way to assign alias with my existing email. So, I don't need to create some additional email for my account.

This comment is written from Microsoft Skype account which has this issue :-(

Answer 2

In the app I'm getting
"Sorry, something went wrong, please try again"
I've tried retry, restart and logging out/in.

on the web I'm got
**We're sorry - We've run into an issue.
**
After selecting retry, I had to login again. Credentials were cached. And I got a new error.
"Failed to Fetch Your Profile. We could not fetch your profile information. Select "Use another account" to logout and use another account. Select "Retry" to retry fetching your profile"

I was reviewing moving our studio to Teams. But it's fair to say that this is a less an ideal first touchpoint.

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Can't Sign to MS Teams with skype account

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