Users in a specific region are experiencing connection issues to Databricks workspaces

Question

Users in a specific region are experiencing connection issues to Databricks workspaces

Kiel Auer 0

We have users that are experiencing issues with connecting to both our production and development environments of databricks through our Azure subscription. Everything else in Azure is working fine for them, though. We have other users in different locations that have no issues. The issue appears to be related to our users on the east coast and specificly users in the Atlanta, Georgia area.

Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-05T22:21:34.1566667+00:00

Hi @Kiel Auer

Thank you for posting your query!

Based on your description, it looks like the issue is affecting users specifically in the Atlanta, Georgia area while others in different locations remain unaffected. Since other Azure services are working fine for them, this appears to be a Databricks-specific connectivity issue rather than a broader Azure outage.

It's possible that the connectivity issues users are experiencing with Databricks workspaces in the Atlanta, Georgia area are intermittent. Intermittent issues can be particularly challenging to diagnose because they are not consistently reproducible and may appear and disappear without clear patterns.

Here are some considerations to determine if the issue is intermittent and how to approach it:

Symptom Patterns - Gather data on when the issues occur. Are they happening at specific times of day, or are they random? Intermittent issues often have irregular patterns but might coincide with peak usage times or specific events.

User Reports - Collect detailed reports from affected users. Ask them to note the exact times and conditions when they experience connectivity problems. This can help identify any commonalities or triggers.

Network Monitoring - Use network monitoring tools to track traffic and identify any irregularities or spikes in latency. Look for patterns or anomalies that coincide with the reported issues.

Service Logs and Metrics - Review logs and metrics from both Azure and Databricks. Check for any errors, warnings, or unusual activity during the times users report issues.

External Factors - Consider external factors that could contribute to intermittent connectivity issues, such as weather conditions, local infrastructure problems, or ISP maintenance activities.

Temporary Workarounds - If the issue is indeed intermittent, consider implementing temporary workarounds such as using a VPN to route traffic through a different location or temporarily switching to a different network or ISP, if feasible.

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.

Thank you.
Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-06T23:01:29.9066667+00:00

@Kiel Auer

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-07T21:43:06.09+00:00

@Kiel Auer

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thank you.
Kiel Auer 0 Reputation points

2025-03-07T21:58:15.3933333+00:00

The issue appears to have been related to the Microsoft outage and issues around 365 accounts last weekend. Users are now able to get into the system. There is nothing that we did specifically to resolve it on our end.
Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-08T04:15:42.3433333+00:00

@Kiel Auer

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.
Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-10T15:15:55.0433333+00:00

@Kiel Auer

Just checking in to see if the below suggestion helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

2 answers

Your answer

Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-06T23:01:29.9066667+00:00

@Kiel Auer

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-07T21:43:06.09+00:00

@Kiel Auer

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thank you.
Kiel Auer 0 Reputation points

2025-03-07T21:58:15.3933333+00:00

The issue appears to have been related to the Microsoft outage and issues around 365 accounts last weekend. Users are now able to get into the system. There is nothing that we did specifically to resolve it on our end.
Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-08T04:15:42.3433333+00:00

@Kiel Auer

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.
Chandra Boorla 9,985 Reputation points Microsoft External Staff

2025-03-10T15:15:55.0433333+00:00

@Kiel Auer

Just checking in to see if the below suggestion helped. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 1

It seems that users in the Atlanta, Georgia area may be experiencing connection issues to Databricks workspaces due to regional limitations or specific network configurations. While the context does not provide specific troubleshooting steps for connection issues based on geographic location, it is important to ensure that the Azure subscription is properly configured and that the necessary resource providers are registered.

You may want to check the following:

Ensure that the subscription is registered to use the namespace 'Microsoft.Databricks' and 'Microsoft.Compute'.
Verify that there are no public IP address limits being reached in that region, as this can affect connectivity.
Confirm that users have the appropriate roles and permissions to access the Databricks workspaces.

If the problem persists, consider reaching out to Azure support for further assistance.

References:

Frequently asked questions about Azure Databricks

Answer 2

@Kiel Auer

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

Issue:

Users in a specific region are experiencing connection issues to Databricks workspaces

Solution:

"It appears to have been an intermittent issue likely caused by the Microsoft outage and related problems with 365 accounts last weekend. Users are now able to access the system, and we did not take any specific actions to resolve it on our end."

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

Hope this helps. Do let us know if you have any further queries.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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Users in a specific region are experiencing connection issues to Databricks workspaces

2 answers

Your answer