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Bluetooth headset often suddenly looses sound but is still shown as connected in settings.

Anonymous
2024-06-11T12:59:25+00:00

Laptop Lenovo T14. Windows 11 corporate version.

Bluetooth headset JBL LIVE460NC. After one of Windows updates somewhere in March 2024 sound in the headset started suddenly disappearing, every 5min or every 30mins. Bluetooth devices window shows that the headset is still connected. Window System > Sound shows dynamic volume indicator and the sound is plying according to it.

No error messages. Sound could disappear during a Teams call or Youtube or locally playing music.

Problem could be temporary solved by turning Off and On bluetooth adapter in Settings>Bluetooth&Devices window.

The same headset never looses connection/sound with a smartphone.

Windows Windows Client for IT Pros Devices and deployment Set up upgrades and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-06-14T02:40:05+00:00

    Hello   Yury Krot，

    Thank you for posting in Microsoft Community forum.

    This issue could be caused by outdated or incompatible Bluetooth drivers. I recommend that you update your Bluetooth drivers to the latest version. You can do this by going to the Lenovo support website and downloading the latest Bluetooth drivers for your laptop model.

    Additionally, you can try resetting your Bluetooth headset by turning it off and on again or resetting it to its factory settings. You can also try unpairing and repairing the headset with your laptop.

    If the issue persists, you can try troubleshooting the Bluetooth connection by going to Settings > Bluetooth & devices > Troubleshoot. This will run a diagnostic test and attempt to fix any issues with your Bluetooth connection.

    I hope the information above is helpful.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Haijian Shan

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