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Selecting a tab closes the Settings app

Anonymous
2024-07-14T03:58:51+00:00

When i click on the audio icon at the bottom nothing happen but after like 5 times it say windows shell experience is updating it will be done shortly but has not updated and its been 2 days and also when i click apps on the settings app it closes the settings app and same for the windows update tab it closes the settings app too. so basically i cant check for updates. and also it does not let me go inside the account tab it just closes the settings app too.

*** Original Title - can someone help me? (revised) ***

Windows Server Windows desktop and shell experience

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-07-15T06:39:16+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to settings app.

    1. You can try run windows troubleshooter in Settings/ system/ Trouble-shoot/ other troubleshooters/ Windows APPs troubleshooter
    2. If the issue started after a recent update, consider uninstalling it and see if that resolves the problem.
    3. Put the loading machine in safe mode, and then repeat the operation:

    Start your PC in Safe Mode in Windows - Microsoft Support

    1. Uninstall 3rd party anti-virus software, and run a full scan use Windows Defender to scan for Malware.
    2. You can run these commands from the Command Prompt to scan system files: sfc /scannow DISM /Online /Cleanup-Image /RestoreHealth Dism /Image:C: /Cleanup-Image /revertpendingactions

    Have a nice day. 

    Best Regards,

    Molly

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