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Bluetooth Issue on My Lenovo PC

Anonymous
2025-01-21T17:46:56+00:00

Dear Microsoft Support Team,

I am reaching out to report a persistent issue with Bluetooth on my Lenovo Legion PC. Below, I will provide details about the situation and the steps I have already taken to resolve the problem.

Context :

  • My PC's Bluetooth was working perfectly while I was on Windows 11.
  • After switching between several Windows versions (Windows 10 > Windows Server 2022 > back to Windows 11), I finally moved to Windows 10 IoT LTSC Enterprise, where the problem persists.

Symptoms :

  • I am unable to enable Bluetooth in the settings.
  • I cannot connect any Bluetooth devices.
  • Bluetooth appears inactive or missing in the device manager, despite my efforts.

Actions Taken :

  1. Updated Windows via Windows Update.
  2. Updated drivers using:
  • Lenovo's official website,
  • Intel's official website,
  • Snappy Driver Installer.

     3. Verified Bluetooth services in services.msc : 

  • Services are enabled and configured with the "Start" value set to 2 in the registry (regedit).

     4. Checked all relevant Bluetooth configurations and hardware settings.

Despite all these steps, I have not been able to resolve the issue. I am attaching a screenshot to illustrate the situation.

Could you please help me identify the cause of this issue and guide me on how to restore Bluetooth functionality?

Thank you in advance for your assistance.

Kind regards, Kutoramo

Windows Windows Client for IT Pros Devices and deployment Set up upgrades and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2025-02-26T05:56:16+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to Bluetooth Issue on Lenovo PC.

    Run the Windows Troubleshooter in Settings > Update & Security > Troubleshoot. Select Bluetooth and run the troubleshooter to identify and fix any issues.

    Reinstall Bluetooth drivers in Device Manager, right-click on the Bluetooth device and select Uninstall device. Restart your PC to automatically reinstall the drivers.

    Visit Lenovo's official website to check for any BIOS updates for your PC model and install them if available.

    If the issue persists after trying these steps, please contact Lenovo support for further assistance as there may be specific hardware-related issues that require their expertise.

    Windows Client for IT Pros and Windows Server forums are moving to Microsoft Q&A

    We’re transitioning to Microsoft Q&A for a more streamlined experience. Starting February 26th, new questions can only be posted on Microsoft Q&A. Existing discussions will remain accessible here. 

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    Have a nice day. 

    Best Regards,

    Molly

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