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Windows 11 suddenly not recognizing microphone on Jabra Evolve2 30 SE.

Anonymous
2024-08-14T12:49:49+00:00

My work laptop, a Dell Latitude 7440 running Windows 11 Enterprise, suddenly stopped recognizing the microphone on my new Jabra Evolve2 30 SE headset. I just got this headset and the microphone initially worked as expected, but my laptop suddenly stopped recognizing it across Webex, Zoom, etc.

Strangely, it is still recognizing the microphone on my Jabra Engage 50. I have a strong preference to use the former device, however.

Are there any solutions to get my laptop to recognize the mic on the Evolve2 30 SE again? Please note, this is a work laptop so I have limited ability to manually update drivers or customize via device manager. What is causing this issue between two headsets from the same manufacturer???

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  1. Anonymous
    2024-08-15T08:48:06+00:00

    Hello JordanLD11,

    thank you for posting on the Microsoft Community Forums.

    Since you mentioned your device can recognize the microphone on your Jabra Engage 50, it means there is no issue with your Bluetooth of your computer. Therefore, it is recommended contact your new headset support for assistant.

    Best regards,

    Lei

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